Senior Social Worker

JOB SUMMARY

The Senior Social Worker is responsible for supporting the center coordinator in the implementation of and following-up on the program according to the strategy, proposal and plans in the center

DUTIES

• Implement delegated portfolio of projects (activities) according to strategy, proposal and plan, as delegated by project coordinator and in collaboration with field coordinator
• Facilitate and follow-up on service center activities
• Perform specific administrative operational/control tasks for project/program activities
• Organize and allocate tasks and work processes for staff in the center
• Supervise and follow-up staff performance in the center
• Collaborate with General Security to accelerate administrative procedure of vulnerable cases
• Coordinate with the social team, the medical team and the psychologist to maintain order and balance
• Develop periodic activity/project reports and other reporting as required
• Issue documents and reports for clearance by the center coordinator
• Ensure proper data processing and filing of all project documents
• Assist in and facilitate donors visits to the center
• Handle the payments related to activities and send required invoices and receipts to the accounting department for cash management review when needed
• Coordinate with the procurement/logistics departments for the office supplies, purchase requests when needed
• Handle the payments related to center expenses (Electricity, water etc...) when needed
• Manage Petit cash (prepare, record and maintain all Petit Cash disbursement vouchers) when needed
• Provide listening and counseling services to refugees and migrant workers (men and women)
• Respond to emergency cases
• Run the 24-hour helpline for refugee and migrant workers’ victims of violence and urgent cases when needed
• Refer beneficiaries to relevant service providers
• Supervise the daily rounds at the retention center to assess the needs of the detainees
• Attend minors and vulnerable detainees’ investigations when needed.
• Conduct field visits depending on the follow-up to be provided to each beneficiary (hospitals, doctors…)
• Control the sessions conducted by the social worker
• Conduct working groups with women, men and children when needed
• Accompany beneficiaries during recreational activities
• Ensure proper follow up on all actions to be considered for individual cases till achieving desired results
• Report to the center Coordinator the critical cases for final approval on the actions to be taken
• Prepare progress monthly reports on cases of beneficiaries and on activities implemented
• Work occasionally on weekends or after the working hours for very urgent cases (investigations, medical issues…) in coordination with the center Coordinator
• Participate in training, conferences and attend meetings
• Assess, plan and implement activities in coordination with the center coordinator when necessary
• Refer traumatized cases to the psychologist for counseling and assistance
• Responsible for CARITAS visibility

SKILLS

Business Skills

• Superior organizational and planning skills
• Must be a team player
• Outstanding writing and data entry skills
• Strong problem analysis and assessment
• Excellent communication and interpersonal skills
• Ability to prioritize and handle multiple projects
• Attention to detail and high level of accuracy
• Delegation of authority and responsibility
• Experience working with migrants/refugees and other groups
• Commitment to human rights and gender equality
• Ability to relate and connect with people of different cultural, ethnic, and social-economic backgrounds and a passion for helping others
• Ability to work under stress
• Proficient in English, French and Arabic both written and oral

Computer Skills

• Proficient in Microsoft Office

ACADEMIC EDUCATION

• Bachelor Degree in Social work

EXPERIENCE & KNOWLEDGE

• 4 to 5 years of experience preferably in Social Work
• Experience in an administrative coordination capacity
• Experience working with Refugees, Migrants and other groups