ICT Manager

Objective 1 : Manage the mission's IT environment and telecommunications resources

Responsibilities

To be carried out as specified in the “Kitlog” (Logistics Kit) under the supervision of the Logistic coordinator in collaboration with the IT managers at the Madrid HQ

Tasks

Ensuring that all the mission's workstations adhere to ACF's IT standards; 

Ensuring that the necessary communication equipment is available in the mission 

Maintaining equipment (IT and telecoms) and conducting daily/monthly checks to ensure that maintenance tasks have been completed 

Monitoring and tracking the mission's IT and telecoms resource pool; 

Monthly reporting to the logistics Coordinator and managing any end-of-contract donations;

Managing relationships with external suppliers (maintenance and repair services, etc.)

Maintaining an ongoing technological watch for new developments in the country or region in IT and telecommunications.

Objective 2 : Manage local networks, internet connections and telecommunications resources 

Responsibilities

To work with equipment and IT service providers, internet and network services and the heads of IT of other organisations to complete these tasks.

Tasks

Installing and maintaining local networks at the bases and network connected peripherals

Capitalizing on technical documentation on the network and internet connection to produce a detailed mapping

Capitalizing on technical documentation on the mission's telecommunications

Managing relationships with local telecommunications suppliers (internet, fixed and mobile telephone companies etc.) and rationalising associated costs

Maintaining an ongoing technological watch across internet and telecommunications service providers

Objective 3 : Implement and monitor ACF's Information and Communication Technology (ICT) standards

Responsibilities

To be carried out as specified in the “Kitlog” (Logistics Kit) under the supervision of the Logistic coordinator in collaboration with the IT managers at the Madrid HQ

Tasks 

Ensuring ACF standards for the use of IT and telecoms equipment are upheld

Monitoring the mission’s antivirus protection, ensuring compliance with antivirus software usage guidelines; ensuring software updates are deployed at individual workstations

Implementing and supervising the data backup policy and related procedures across the entire misión

Suggesting possible improvements

Objective 4 : Provide training, technical assistance and support to users 

Responsibilities

Training users on the correct use of IT resources and respecting IT security rules

Tasks

Training users on the use of resources and respecting procedures

Providing technical support to the Logistic coordinator in the definition of IT requirements for future programmes

Providing users of telecommunications resources with the information necessary for their daily use

Objective 5 : Supervise the IT team 

Responsibilities

Establish a work plan

Control the planning of the Supply logistics team at base level

Delegate the activities and check that they are properly executed

In case of absence of a direct team member, take over the activities

Organize training sessions

Carry out appraisal interviews

Provide technical support to the team if necessary

Tasks

Taking part in the recruitment of his/her teams

Organizing and leading team meetings

Working out and monitoring individual action plans for team members

Managing planning operations, task sharing and coordination of work

Providing for evaluation interviews for team members

Providing technical support to the teams

Identifying the training needs of team members

Devising, organizing and leading training sessions

Managing difficulties in the team

Objective 6 : Support humanitarian activities of Action Against Hunger

Support the emergency interventions of the organization as per the employee’s abilities.

Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.

Promote gender equality within the humanitarian and/or development work

Action Against Hunger – Lebanon seeks to promote gender equality and is committed to empowering women to participate effectively in their communities, we strongly encourage women to apply.

We Strongly encourage people with disabilities to apply.

ACF has a zero-tolerance policy on sexual exploitation, sexual harassment, and abuse (SEA).