Protection Desk Assistant

Responsibilities:

Manage Protection desk in terms of receiving refugees and host community members

Provide information and counselling about available services and hotlines .

Conduct awareness / information sessions to POC about protection-related topics.

Conduct safe identification and referral of cases to relevant service providers while explaining consequences.

Do not raise the beneficairy expectation and let them decide their wishes to proceed with referrals or not, while referring all the beneficiaries to needed services in a confidential way.

All referrals should be filled and finalized on the referral information management system (RIMS).

Conduct outreach visit on weekly basis to reach vulnerable beneficiaries in vulnerable communities.

Filing of all the data entry of all referrals on the internal referral tracker for proper follow up on referrals.

Filling out all day to day received beneficiaries on the ITT.

Data-entry of relevant information on Alpha database or any relevant database.

Inform and update colleagues regarding the service mapping, hotline lists and available services.

Provide weekly/monthly report regarding the protection desk as qualitative and quantitative data.

Support in any relevant protection activity as directed by DRC CE Officer.

Experience and technical competencies:

At least 2 years’ experience in humanitarian, protection, counseling fields

Good knowledge of protection principles in humanitarian settings

Good knowledge of vulnerability criteria

Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times

Excellent interpersonal skills and communication/listening skills and team player

Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well

Computer literacy (MS Word and Excel)

Previous experience working with Syrian Refugees in Lebanon