Operations Manager ( Logistics & Procurement)

Basmeh & Zeitooneh is a registered Lebanese organization, committed to serving refugees and vulnerable communities in Lebanon, through four community centers across the country. The organization runs educational, relief, livelihoods, and protection programs, and aims to serve as an inclusive and supportive focal point for the entire community.

Job Purpose :

The Operations Manager is responsible for supervising the procurement and logistic unit and overseeing the warehouses, all logistics and procurement for projects and centers, center and staff security and contingency plans, needs assessments and context updates, emergency distributions, follow-up with organizations, local governments and stakeholders and entities on the field at all Basmeh & Zeitooneh’s locations in Lebanon through by managing center coordinators to ensure smooth operation of supply & distribution of goods & services and the safe community-based approach and field collaborations at B&Z Lebanon.

Major Activities :

• Directing, optimizing, and coordinating the full order cycle through the center coordinators and their logistics teams
• Implement a sustainable and robust Procurement and Logistics system for efficient and effective logistical and procurement support to all B&Z Programs.
• Strategically plan and manage logistics, warehouse, transportation/Fleet, and customer services through the center coordinators and their logistics teams
• Supervise, coach, and train Logistics & Procurement staff and center coordinators
• Update policies or procedures for Logistics & Procurement activities
• Where relevant identify and introduce new procurement procedures and strengthen current practices to ensure the efficient, timely and compliant supply of all items.
• Participate in internal strategic and planning meetings when required.
• Represent B&Z to bidders, potential suppliers, other NGOs, and donors where necessary.
• Develop relevant management procedures within the team; Improve information flows within the unit and with other departments and projects.
• Ensure an adequate logistics human resources structure is in place, with clear identification of roles and responsibilities, tasks, and work plans.
• Provide recommendations and technical support to field offices for recruitment, including drafting ToRs.
• Ensuring a comprehensive nationwide needs assessment with center coordinators
• Ensure communication and collaboration with on-field external entities and governance.
• Ensure security and safety procedures and contingency plans are in place in all our centers in coordination directly with the center coordinators and the center core teams.
• Overseeing and supervising emergency distributions that are led by the center coordinators.
• Attending country-level meetings and participating and program/project developments and designs by sharing insight and context.
• With the center coordinators, creating center physical attendance plans to always ensure their and the beneficiaries’ safety.
• Taking decisions with center coordinators on closing or opening centers in cases of civil unrest and road blockages.
• Ensuring weekly and monthly updates on area contexts.
• Reporting to Country Director and CSSO monthly.
• Identify the needs and ensure training and capacity building for logistics and procurement team members to increase the level of technical ability and skills within the department
• Organize and provide basic sensitization meetings/training in procurement/logistics and operational matters (admin and security) according to the needs.
• Ensuring monthly contextual updates on areas of operations
• Update the Safety and security SOPS along with contingency plans
• Consolidating needs assessments done in each area in one national assessment regularly (every 3 to 6 months depending on the context)

• Provide specific training for the staff when needed.

Delegation of Authority: Chief Support Services Officer

Education & Experience: 

• Bachelor’s Degree in business administration, Logistics or Supply Chain, or any related field. Master is a plus
• Minimum of 5 years of relevant experience in a similar position

Competencies

Functional: 

• Excellent knowledge and understanding of supply chain management
• Substantial experience in all technical areas of logistics operations including procurement, transport/distribution, warehousing, stock management, fleet management, asset management, communications, and security
• Experience in developing/implementing a complex supply chain to support different types of programs, and coordinating resources to meet the program objectives.

Behavioral:

• Excellent analytical, problem-solving, and organizational skills
• Demonstrable ability to lead and manage staff
• Outstanding project and time management skills