Basic Assistance Officer("BAOBEK010123")- Zahle

Major Duties and Responsibilities:

• Provide direction and monitor field staff in the implementation of the work plan and quality of technical activities
• Ensure project documents are updated regularly, for quality and timely implementation of project
• Facilitate requirements and make recommendation for planned activities
• Update records for the preparation of different reports on cash-based assistance for refugees
• Undertake regular field monitoring visits and household level verification of beneficiaries
• Ensure all complaints are coming through official mechanisms and followed with appropriate actions until it is closed.
• Provide technical support for other team staff/programs in operations related to vulnerability assessment, FI/NFI distribution standards, and the utilization of e-vouchers
• Manage data cleaning, analysis, and cross-checking of all beneficiaries’ data
• Ensure monitoring and reporting is done according to the tools adopted and delivered on time
• Contribute to planning sessions and tool development
• Attend coordination meetings as requested by the Basic Assistance Project Manager

Staff Management

• Oversee one or more of the Basic Assistance (BA) Assistants which includes setting a daily plan of work, monitoring their work quality, performing necessary approvals on Medair People (sick leave and vacation, etc), and creating a positive work culture
• Perform the probationary period appraisal and annual appraisal of assigned BA Assistants

General Responsibilities

• Know, understand, and clearly communicate Medair’s core values, programmes, and organisational profile
• Respond to beneficiaries with compassion and confidentiality while upholding Medair’s professional reputation among the community
• Facilitate the link between beneficiaries and Medair, providing information and feedback between beneficiaries and the Medair team as appropriate.
• Read, sign and comply with all Medair’s Code of Ethics policies such as the Prevention of Sexual Exploitation and Sexual Harassment, Child Protection, and the Prevention of Fraud
• Work within Medair’s operating policies, procedures, and software systems, ensuring the use of standardized formats  
• File and archive all electronic and paper documents in accordance with Medair (Data Protection) and donor guidelines 
• Maintain open and frequent communication, where applicable, with all functional links for this position.
• Be flexible, willing to assist in other areas of work as relevant and needed for this role.

Person Specification:

• Prospective candidates should have a minimum of bachelor’s degree in a relevant field  (for example: finance, business administration, social science, etc)
• Must have at least 3 years of experience in working with communities in humanitarian or development contexts, in particular with displaced or refugee populations
• Experience working with refugees or Syrian communities./Experience working in a cash-assistance project.
• Excellent Arabic written and spoken
• Very good level of English, spoken and written
• Excellent computer skills (Word & excel, Internet, e-mail writing). Technical aptitude to pick up digital data collection methods
• Passionate about serving the poor
• Self-motivated/Enthusiasm
• TEAM-PLAYER WITH EXCELLENT INTER-PERSONAL SKILLS
• Willing to support others and share workloads
• Aptitude for community mobilization and capacity-building
• Capacity to work under pressure and manage personal stress levels
• Ability to adapt communication strategies for different situations
• Flexible and willing to perform other relevant tasks in order to facilitate the running of the project
• Problem solver
• Strong verbal communication skills
• EXCELLENT ORGANIZATIONAL SKILLS
• Able to prioritise and time manage
• Able to present clear and accurate data