Senior Case Management

DUTIES:

• Oversee Case Management (including follow up on referrals and action plans) and support services provided to persons of concern (PoC) referred or identified by Ribat Centres
• Work closely with caseworkers and ensure that staff implement and respect best-practices and international standards for national child protection group prevention and response
• Ensure and monitor the correct documentation of cases through review of files and database
• Maintain confidentiality of information, and that data protection and information-sharing protocols are respected
• Review staff caseloads to ensure they are manageable and share challenges with the Protection Coordinator
• Ensure systematic means by which persons at risk can be identified, and their needs assessed
• Support individual cases when required and provide regular monitoring of all aspects of Case Management services
• Facilitate and attend case conferences for complex cases; make sure that case conferences are called involving relevant stakeholders
• Ensure the dissemination of information from the Protection Coordinator to the case management team
• Provide briefings on child safeguarding and appropriate behavior with children to all Case Management staff and ensure that any concerns are reported and addressed immediately
• Enhance the capacity of Ribat staff to safely identify and refer cases to specialized partners
• Ensure the implementation of the internal and National child protection SOP’s, guidelines, referral and coordination mechanisms for assistance to persons of concern
• Make sure that the identified and referred cases are followed up in an agreed time frame
• Provide Capacity Building and Case Management trainings for the Centers
• Coordinate and collaborate with the PSS officer and field team
• Attend child protection working group and sub-groups meetings as required
• Monitor/assess consistently and proactively the safety and security of oneself; promptly reporting concerns or incidents to management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for programs
• Assist with data collection and analysis, make recommendations on programming aligned with findings
• Submit quality reports as scheduled including but not limited to monthly, quarterly and annual reports
• Perform other duties as assigned by the Immediate Supervisor

SKILLS:

• Demonstrated experience and training in staff management
• Ability to work well in a team, under pressure and in response to changing needs
• Experience in building capacity of teams and staff
• Commitment to the aims, principles and values of Ribat
• Ability to plan well, set own targets and meet them
• Excellent facilitation, training and research skills
• Good communication skills, with good spoken and written English. Arabic is a strong advantage
• Excellent report writing, research documentation and presentation skills