ICT Support officer

Essential Responsibilities and Duties

Operational Roles and Responsibilities

User Support

1. Manage the daily running of IT infrastructure, and give support to staff on IT issues; support the staff with advice, instructions and help via telephone, remotely and by site visits;
2. Act as a support administrator on the ICT helpdesk, managing incidents and fulfilling basic requests for all users, LRC Staff, etc
3. Develop and deliver the necessary trainings, together with functional users, for staff on the new software and hardware, including system, O365, SharePoint (Intranet Site) and other new system when implemented.
4. Monitor the adoption and use of the new software and provide reports and recommendations
5. Gather requirements from users when new systems or functionalities are to-be implemented
6. Recommend to the ICT Manager improvements related to software(s) and infrastructure if needed  in order to enhance the efficiency and processes
7. Monitor and maintain computer systems and network
8. Maintain network services to ensure constant connectivity
9. Evaluate, procure and replace material/equipment when needed in line with LRC procurement policies and procedures.
10. Coordinate the introduction of new software(s) and hardware(s) with the LRC ICT Manager.
11. Support and assist as required the LRC ICT Manager with the handling of all LRC IT infrastructure in case of availability.