UNV HR Business Analyst

The successful candidate will be closely involved in the implementation of ServiceNow projects at ESCWA. The UN Volunteer will be expected to familiarize themselves with the step-by-step process of each phase of the project, and to assume responsibilities, especially in relation to overseeing the development and implementation of business processes as well as the analysis of the business requirements in support of the ServiceNow requirements prior to the technical development phases, and UX configuration in collaboration with the ICT team. Our ServiceNow projects combine ITIL-based process consultancy and tool implementation in accordance with agile methods (scrum). The UN Volunteer is expected to adopt a customer-focused approach to work, and the ability to support the development of digital platform solutions. Under the direct supervision of the HR Officer and the overall guidance of the Chief ICTS, the UN Volunteer will perform the following tasks: •Actively contribute to developing, documenting, and executing detailed project work plans and schedule. •Anticipate and evaluate potential risk areas throughout the duration of the project and proposes/pursues mitigation, avoidance, and corrective action plans to management as necessary, and escalate issues to HR Officer’s attention for guidance and assistance in reaching a resolution. •Assist in schedule planning, status, design review, and coordinate meetings for HR projects. •Analyze business requirements and develop Business Requirements Documents (BRD) and technical specification documents to ensure the accurate capture of the business’s functional and non-functional requirements, business rules as well as document use cases for both business and system aspects for the assigned HR projects. •Effectively coordinate communication between HR and ICTS or other stakeholders for the timely delivery of HR projects in line with set expectations.