Information and Communication Technology (ICT) Assistant

The ICT Assistant provides technical support to all NRC staff, helps develop and implement ICT standards and policies, and provides technology support and solutions to meet the needs of the organization. The ICT Assistant will help in the implementation and management of the software applications and hardware infrastructure that support NRC operations.

Generic responsibilities:

1. Identify problems in the area of activities.
2. Provide basic assistance, information, and/or training to staff on the department’s policies and procedures.
3. Adhere to NRC policies, guidance, procedures, and the Global ICT Strategy.
4. Deliver timely and high-quality ICT hardware, software, and services to the country programme.
5. Maintain Internet and network connectivity in NRC’s offices/ centers.
6. Ensure all NRC systems are fully compliant with information security requirements and data privacy standards.
7. Test new equipment and applications and provide thorough feedback.
8. Ensure that NRC’s related activities are implemented within  NRC’s Protection Mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action.

Specific responsibilities:

• Install and maintain operating systems and user applications.
• Perform routine support tasks including, but not limited to: resolving windows problems, formatting, outlook setup, managing access to systems, cabling, etc.
• Install, maintain, troubleshoot, and repair wired and wireless network infrastructure.
• Connect users to the Wi-Fi network and troubleshoot their network connectivity issues.
• Keep a log of the office computers and their users.
• Connect\troubleshoot printers and peripheral devices.
• Track printers’ consumables and paper consumption.
• Install and monitor the antivirus software.
• Prepare laptops for new users.
• Support ICT staff in other offices when needed.
• Schedule software upgrades and patches proactively.
• Ensure that all software on NRC computers and networking equipment is licensed.
• Introduce new staff to NRC systems using the ICT induction guidelines.
• Issue Purchase requisitions and orders for ICT/admin-related needs.
• Provide technical guidance to staff-related work.
• Support on daily administration tasks when needed.
• Schedule field visits to all NRC BML premises.
• Set up conference room system when needed.
• Manage ICT assets and work closely with Logistics to ensure updates are reflected in the asset registration system. 
• Assist in the Asset Disposal Plan for ICT assets on a periodic basis, and provide technical assistance to the Logistics team throughout the entire process. 
• Raise purchase requests for ICT assets and provide procurement assistance to users by recommending specifications for software and hardware. 

Critical Interfaces:

• Local, regional, and global ICT staff
• BML Office programme and support staff

Competencies:

 Professional Competencies:

• Bachelor degree in IT, Computer Science, CCE, or relevant computer domain

• 1 – 2  year of experience in Information Technology
• Proficiency in English and Arabic, both written and spoken

Behavioral Competencies:

• Planning and delivering results
• Working with people
• Analyzing
• Coping with change
• Communicating with impact and respect