Case Management Supervisor - North - Akkar

JOB SUMMARY

The Case Management Supervisor (CMS) shall be the focal point for all case management activities, supervise and coach case workers and ensure that work is completed according to the SOPs, guidelines and standards.

MAJOR DUTIES/ RESPONSIBILITIES

• Conduct individual sessions on a regular basis with the case workers to monitor action plans/follow up, to evaluate the quality of services for beneficiaries developed by the Case Workers and to ensure and monitor the correct documentation of cases through review of forms
• Conduct capacity assessment three times per year for the case workers in order to outlines areas where further technical development and support may be needed to perform effectively in their role
• Conduct case management shadowing sessions to new or inexperienced caseworkers to introduce them to Caritas workflow and to show them how to do case management
• Oversee and monitor caseworker’s feedback emails (CM tools) to the donor
• Review staff caseloads through monthly monitoring and monthly referral sheet of cases to ensure they are manageable and share challenges with the Protection Officer
• Support and guide the case workers on complex cases when required and provide regular monitoring of all aspects of Case Management services
• Facilitate and attend case conferences for complex cases
• Ensure the dissemination of information from the protection officer to CMS Team
• Attend coordination meetings with other NGOs and actors in the area in order to avoid duplication of services
• First review of PCAP forms
• Coordinate with third parties on the referrals flow in order to ensure the provision of the services to beneficiaries
• Enhance the capacity of Caritas PWSN team to safely identify and refer CP and SGBV cases
• Attend Case Management Task Force meeting
• Submit monthly and quarterly reports as scheduled including (monthly monitoring/ monthly referral sheet of cases/case management tracking sheet/ referral tracking sheet)
• Coordinate with the reporting officer on monitoring the weekly reports sent by the case workers and others reports upon request
• Monitor/assess consistently and proactively the safety and security of oneself; promptly reporting concerns or incidents to management
• Perform other duties as assigned by the Protection Officer

SKILLS

Business Skills

• Good communication skills, with good spoken and written English
• Ability to work well in a team, under pressure and in response to changing needs
• Experience in and knowledge of the Syrian situation and response is considered a strong asset
• Commitment to the aims, principles and values of Caritas Lebanon
• Excellent report writing, research documentation and presentation skills

ACADEMIC EDUCATION

A Degree in Social Work, Humanitarian Assistance, International Human Rights, Law or any other related field.

EXPERIENCE & KNOWLEDGE

2 to 3 years of work experience in Protection case management.