Case Worker PSS

• Provide PSS case management to vulnerable persons, particularly people very affected by the earthquake, referred by the team and other agencies. Case management services will include assessment of needs, development of an action plan for recovery, implementation of the action plan and ensuring appropriate follow up/revision and case closure when appropriate. The case management process should be implemented through the person-centered approach.
• Work closely with different departments and other service providers to properly refer beneficiaries as needed.
• Contribute to and regularly update service mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services through identifying opportunities for coordination with different NGOs for future Cooperation.
• Organize focus group discussions on relevant information when needed.
• Receive referrals, take action and provide feedback of actions taken in a timely manner to line manager and other agencies when necessary.
• Maintain accurate records, and beneficiaries’ files that are in line with data management protocol standards, monitor the CM database, ad support the officer in case file audit procedure.
• Prepare and submit reports in timely manner directly to the senior social worker and the community center manager
• Attend trainings when needed and share the tools with other staff members.
• Participate in meetings and trainings in and outside the centres including case management meetings and case conferences meetings or any other meetings when required by the senior case worker and share materials and tools with staff members.
• Participate and collaborate in other activities (recreational, psychosocial, awareness, emotional support groups) conducted on the field when requested by the supervisor
• Support the organization of specific events or activities inside or outside the centres.
• Submit reports on time

Professional competencies required

• Bachelor or incomplete degree in Education, Sociology or Psychology
• High communication skills
• Previous experience in PSS will be an added advantage
• Experience working for an NGO preferred

Personal competencies required

• Fluent in Arabic – written and spoken
• Good in English – written and spoken
• Good level of reporting skills
• Good knowledge of computer
• High level of communication skills, ability to listen and open-mindedness
• Flexibility, ability to work with multi-disciplinary and multi-cultural people
• Able to cope and work in considerably stressful environment
• Good time management and task management skills
• Able to work independently and with autonomy, while following objectives and instructions
• High level of diplomacy, cultural sensitivity and security awareness
• Desire to develop his/her expertise and knowledge.
• Motivated, dynamic; able and willing to take initiatives

Remarks

All Dorcas policies, guidelines and checklists are an integral part of this Job Description and must be implemented e.g.

• Policy on Safety and Security
• Guidelines on Prevention of Corruption
• Guideline on PSEA
• Doracs Code of Conduct and child protection
• Dorcas encourages women and men to apply