Order Processing Officer

Main Purpose

The Order Processing Officer will be performing the day to day order processing activities in a particular supply office (coordination or project level)  according to MSF protocols and standards in order to ensure an optimal  running of the mission/project.

Accountabilities

• Performing the day to day activities ensuring an efficient running of the Order processing activities in a particular supply office (coordination or project level) following the supply procedures according to MSF standards and protocols. Including the following activities: 
  • Being responsible for the supply database and the correct filing and archiving of the supply documentation in order to guarantee the availability and the coherence of supply data
  • Processing all orders and requests and communicating regularly on their status with the initial clients: order received, approval stage, confirmation, RTS  monitoring, backorder, lead times, … and reporting problems to his line management
  • Communicating with local and international suppliers (status of order, claims) and reporting problems to line management
• Performing delegated tasks according to his/her activity and as specified in his/her job description

MSF Section/Context Specific Accountabilities

Order processing for stock management and position based in the coordination warehouse.

• Overseeing receptions, storage, and deliveries of products inside the warehouse and notifying the warehouse manager of any discrepancies.
• Issuing receptions, delivery orders, and certificates where needed via Unifield.
• Archiving all documents related to processed transactions as per the SOPs and guidelines.
• Participating in inventory counts and keeping inventories up to date.
• Updating Emergency Preparedness Kits and reporting on missing items.

Requirements

Education

Essential, secondary education; commerce/ economics/ pharma/ paramedic related studies desirable

Experience

Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures.

Languages                     

Good working level of English required both written and oral.

Knowledge

• Desirable proven understanding of MSF Field Logistics (general knowledge of MSF equipment and kits in accordance to the nature of the project) or desirable similar experience in another humanitarian organization.
• Excel and IT knowledge essential

Comptencies

Behavioural Flexibility, Stress Management, Results and Quality Orientation, Service Orientation, Teamwork and Cooperation.