Protection and Reporting Officer

Protection and Reporting Officer

Main Responsibilities

The Protection and Reporting Officer is responsible for building the capacity of the social workers team, harmonize and standardize the interventions and ensure the development and quality implementation of the Protection services.

S/he will be part of the Protection technical team, ensuring that Protection case management (PCM) is provided in a responsive manner and in accordance to the SOPs, guidelines and standards providing
remedial support to beneficiaries at heightened risk of a rights violation to help them manage, and ultimately claim their rights, leading to their safety, dignity and ensuring resilience.

S/he will also be supporting in the quality assurance of the MHPSS group sessions and in the early identification and referral system.

S/he ensures that the case management team is able to work successfully by supporting in particular the planning, implementation, and reporting of the activities, as well as ensuring the well-being and positive working environment for all members of the team.

Specific Responsibilities

Early identification and Referral: 15%

1. Contribute as part of the technical committee in the creation of a standardized early identification and referral system and train the Protection team on the system;
2. Coordinate the walk in and referral management of information with the Protection teams;
3. Coach the Social workers on the mapping of services in each area and monitor the updating of information;
4. Follow up with the Protection Officer on the progress of referral of all teams on a weekly basis; 
5. Support the social workers to ensure meaningful access without discrimination, safety, dignity & avoid causing harm to all beneficiaries;
6. Ensure that all social workers have the skills to provide beneficiaries with information on available options and support to make their own decisions;
7. Build the capacities of the team on maintaining respectful professional boundaries with the beneficiaries;
8. Provide the social workers with knowledge and skills to provide an atmosphere that allows beneficiaries to feel validated and affirmed with each and every contact;
9. Attend on a rotational basis in coordination with the social workers, field level interagency coordination meeting to expand network, identify trends and coordinate the Protection work with other local actors.

Case management 20%

1. Provide practical operational guidance for the social workers to provide protection case management services and interventions;
2. Promote accountability across all social workers teams to adhere to the minimum standards required for quality service provision. This includes promoting a consistent, contextualized and standardized approach to delivering protection case management services;
3. Promote the design and delivery of services in a collaborative way which encourages the beneficiary to guide the direction of the case management process, with a specific focus on the beneficiary’s strengths and ultimately empowering them to reach their goals;
4. Build on the learning from inter-agency standards and guidelines for sexual gender-based violence and child protection case management and align them to the mental health and psychosocial support case management approaches.
5. Train caseworkers and other staff on conscious and unconscious bias (e.g. patronizing attitudes, lack of awareness of barriers faced by certain individuals) and provide them with strategies to mitigate it in their work;
6. Provide supportive supervision work with social workers to address bias through their work and to monitor progress.
7. Support the social workers recognize a person at heightened risk and understand his protective strengths and capacities and risk factors in their wider environment;
8. Encourage the social workers to make decisions with the beneficiaries and to share power;
9. Participate in meetings and trainings, including case management and case conferences or any other meetings if need be.

MHPSS group sessions 30%

1. Support as part of the Protection technical committee the effective coordination of Protection and MHPSS activities across Siraj centers;
2. Deliver sensitization, awareness, trainings and workshops (including capacity building for Protection team regarding specific MHPSS related technical knowledge gaps);
3. Develop in collaboration with the Protection committee an information management system and prioritized response to MHPSS concerns;
4. Finalize and adapt as part of the technical committee the MHPSS group session curriculum and train staff on its content;
5. Develop Protection and MHPSS training content and coordinate the interventions;
6. Build the capacities of Protection and MHPSS team, on early identification and referral, GBV, Protection mainstreaming, MHPSS, mental health support, ISAC standards, CP, Positive Parenting, and other topics as identified by the team;
7. Ensure that MHPSS principles are practiced
   1. Individual has Choice and control and psychological safety
   2. Task clarity, consistency, interpersonal boundaries
   3. Prioritizing empowerment and skill building
8. Provide lessons learned from the field and suggest improvements regarding the activities’ implementation.

Capacity building and Coaching 30%

1. Develop training content related to Case management, MHPSS, Group dynamics, ISAC standards, early identification and referrals in collaboration with the Protection Technical committee;
2. Train the Protection technical team based on the training plan developed by the technical committee;
3. Provide coaching and monitoring visits to ensure that all the skills and knowledge delivered during the training are acquired and practiced and provide one on one coaching sessions to the protection team when needed;
4. Facilitate regular field visits to attend MHPSS group sessions and review cases with the field social workers and provides necessary guidance and coaching;
5. Facilitate with the Protection Officer the monthly social workers and MHPSF facilitators reflection group sessions and draw lessons learnt and suggest action plans to address challenges;
6. Support positive team dynamics. This includes providing support and space for caseworkers to express emotions and experiences within the case management team at each location;
7. Foster collaboration at the centers between the different activities and components;
8.  Review the collected data on the activities organized and ensure that all the relevant forms are duly filled;
9. Support through coaching and capacity building the case workers ensuring the proper handling of cases, and documentation of forms and databases;
10. Support the team in finding solutions and appropriate responses to everyday challenges and will flag issues (both urgent and structural) to the Protection Technical team;
11. Train and coach case workers based on the Plan developed by the Protection technical committee.

 Monitoring and Reporting: 5%

1. Provide daily and weekly updates to the project coordinator about new cases assessed as per internal rules;
2. Follow the monitoring strategic plan for case management and send all documents to the Protection officer each month;
3. Collect the data about cases assessed and assisted by case workers to update the internal case tracking sheets (weekly and monthly reporting).