Customer Liaison & Project Officer

Role Seniority
Junior / Entry / Officer Level

Salary Range
$800 - $1000 Fresh USD per month

Location
Remote, but with expectation of site visits up to once per week (to Saida, Beirut, Sour, Mount Lebanon).
Some office days may be required at our office in Badaro.

Responsibilities

1. CodeBrave Tutors Customer Liaison
1.1 Customer liaison: Liaise with our clients, build successful relationships, respond to their queries, schedule tutoring appointments, and be the first point of contact. Serve as the liaison between parents and tutors.
1.2 CodeBrave Tutors Operational Management:

• Oversee the CRM system and database.
• Manage the database of our clients, including booked classes, schedules, missed sessions, rescheduled appointments, and other relevant information.
• Analyze data and statistics related to clients, revenue, client acquisition, referrals, etc.
• Maintain accurate records in the CBT accounts through regular journal entries.
• Monitor and strive to achieve KPIs.
• Generate reports by analyzing data and statistics.
• Utilize the database to gain deeper insights into sales and develop effective strategies.
• Ensure sales figures are kept up to date.

2. Project Officer
2.1 Program Logistics: Support with program logistics including: organizing schedules, updating project documents, problem-solving issues, support with M&E data collection and other tasks as assigned by the Head of Education and Head of Operations.
2.2 Partner Liaison: Conduct meetings with partners as needed/assigned to ensure all logistics are in order and to maintain good partner relations. Ensure partner needs are met as required.
2.3 Procurement: Support the Equipment Officer in procurement logistics and equipment delivery.
2.4 Admin: Support with other administrative tasks as assigned by the Project Manager and Head of Operations.

3. Other
3.1 Attend meetings or events with the CodeBrave team as required.

Qualifications & Skills

• University degree in any relevant field
• 1 year of work experience preferred
• Personable and able to communicate clearly with international clients
• Ability to maintain good relationships with stakeholders