BTS066/24 Emotional Intelligence training required for BTS employees (External Trainer)

• Item Name: Emotional Intelligence training required for BTS employees (External Trainer)

Ⅰ- Specifications:

• Scope:
  • Training Subject : Emotional Intelligence & Non-Violent communication
  • Target audience : LRC BTS (Blood bank) Employees
  •  Content:
    • Basics of Emotional Intelligence
    • Self-Awareness
    • Social Awareness and Relationship Management
    •  Stress and Time Management
    • Conflict Resolution
    • Practical Exercises and activities
  • Delivery Method: Workshop
  • External Resources Required: A proficient presenter with extensive experience leading workshops on emotional intelligence & Non Violent communication
  • Timeline: Quarter 3, 2024
  • Evaluation: Pre and Post-training assessments

Ⅱ- Training:

• Objectives:
  • Improving interpersonal communication skills
  • Enhancing self-regulation
  • Developing effective communication techniques and conflict regulation skills
  • Improving customer services
  • Identifying and managing emotions at workplace

Ⅲ- Documents to be delivered:

Trainer’s Certificate

Ⅳ- Accessories required:

Will be provided at LRC Training Center