HOU2024 57 Site Management Support Team Leader (5 positions - various locations)

The mobile site management support team operates within IOM Site Management Operations Unit. The team’s mission is to support people living in collective sites across Lebanon through ensuring efficient humanitarian assistance and community engagement activities are undertaken. The SMS mobile teams are expected to visit Collective Sites on a daily basis and undertake a variety of activities that are aimed at addressing the needs of the community through data collection, referral, community engagement, and capacity building.
By liaising with site-level stakeholders, humanitarian partners and site residents, the team ensures that the displaced population receives the necessary assistance, protection and opportunities for participation in decision making..
Under the overall supervision of the Site Management Programme Manager and direct supervision of the Site Management Operations Officer; conduct mobile site management activities across the designated area of responsibility.

The individual will be responsible for the following activities:

1. Lead SMS Mobile Team visits to collective sites in teams area of location and ensure activities are implemented according to the guidance and instruction of the Site Operations Officer
2. Support the Site Management Operations Officer in area coordination meetings and collate site information at area levels.
3. Conduct capacity building activities with site managers and volunteers under the guidance of the Site Management Operations Officer
4. Lead required site monitoring at site level aimed at collecting information on site conditions, services available and referring any gaps in coordination with the Site Management Operations Officer
5. Ensure the mobilization and participation of the site and host populations at site level, with particular emphasis on meaningful inclusion of women, children, elderly and persons with specific needs into decision-making processes.
6. Promote and facilitate accountability towards site population through setting up of information sharing and feedback mechanisms, i.e., information desk and complaints and feedback mechanisms. Ensure that the displaced are aware of the assistance and services available in the site and how to access them.
7. Conduct referrals
8. Ensure appropriate links with national/local authorities, state institutions, civil society and other relevant stakeholders, including effective coordination and information exchange with them.
9. Any other work as appropriate.

Required Qualifications and Experience

EDUCATION

Completed Batchelor’s degree from an accredited academic institution

EXPERIENCE

• Experience in NGOs or volunteering, ideally leading operational teams or activities
• Experience using Kobo as a data collection tool
• Experience with community engagement

SKILLS

• Delivers on set objectives
• Effectively supports project implementation
• Works effectively with local authorities, stakeholders, the displaced population and the broader community to advance country office objectives.
• Information Management skills are desired

LANGUAGES

• For all applicants, fluency in Arabic and English is required (oral and written).

Competencies
The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators 

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.