Case Worker

Job Summary:

We are seeking a dedicated and compassionate Social Worker/Case Worker to provide essential support to vulnerable individuals and families affected by [specific context, e.g., conflict, trauma, poverty]. In this role, you will work closely with the PSS Facilitator to provide a holistic approach to support, combining case management with psycho-social services. This collaboration aims to empower clients and enhance their well-being through coordinated, multi-faceted assistance.

Key Responsibilities:

• Work closely with the PSS Facilitator to identify right holder’s psycho-social needs and ensure comprehensive, coordinated support that addresses both practical and emotional aspects of their challenges.
• Conduct assessments to evaluate right holder’s needs, challenges, and strengths, developing individualized support plans that include referrals to healthcare, social services, and education.
• Support right holders in accessing PSS activities facilitated by the PSS team, ensuring seamless integration of case management and psycho-social interventions.
• Maintain regular follow-up with right holders, tracking their progress and updating intervention plans as needed to achieve positive outcomes.
• Provide immediate support in crisis situations and liaise with the PSS Facilitator and other specialists for urgent psycho-social care.
• Advocate for right holders within the community, connecting them to essential services, resources, and educational or vocational opportunities to promote self-reliance.
• Maintain detailed case records, document interactions, and ensure strict adherence to right holders’ confidentiality and ethical guidelines.
• Foster relationships with local service providers, community leaders, and other stakeholders to expand support networks and enhance service accessibility for clients.

Qualifications:

• Education: Bachelor’s degree in Social Work, Psychology, Sociology, or a related field.
• Experience: Minimum of 2 years in social work, case management, or psycho-social support, especially in community-based or humanitarian settings.
• Languages: Proficiency in English and Arabic is required.

Skills:

O Strong communication and interpersonal skills for collaborative work with PSS facilitators and other team members.

O Experience with trauma-informed care, crisis intervention, and case management best practices.

O Ability to handle sensitive cases with empathy and maintain a high standard of confidentiality.

O Familiarity with local resources and social services.

Personal Attributes:

Empathy, patience, and cultural sensitivity.

Adaptability and problem-solving skills to handle diverse client needs.

Ability to work collaboratively within a team and independently when required.

Strong commitment to upholding ethical practices and client confidentiality.

Islamic Relief considers the welfare and protection of children, young people and people at risk to be paramount to the organization. With a zero-tolerance approach Islamic Relief have is committed to safeguarding people within our programs and projects from Exploitation and Abuse which also describe standards in behavior expected from the organization, its staff and representatives towards each other and those we serve. Any candidate offered a job with Islamic relief will be expected to sign Islamic Relief Safeguarding Policies and code of conduct alongside to their contract of employment

This job description may change based on the situation in the field. All staff are expected to show high level of flexibility in order to respond to the ever-evolving situation. Furthermore, he/she can be required to perform other related duties as identified by his/her supervisors.