IT Consultant

Background:

World Learning is seeking an IT Consultant to provide technical support and guidance to staff, ensuring smooth and secure IT operations across the office and remote work environments. The consultant will support troubleshooting, maintenance, and upgrades of systems and software, and provide assistance on hardware, connectivity, and user access issues.

Scope of Work:

The IT Consultant will work closely with the Operations and Programs teams to:

• Provide remote and in-person IT support to staff as needed.
• Troubleshoot software, hardware, and network issues and resolve them in a timely manner.
• Set up and configure workstations, user accounts, and security permissions.
• Ensure proper maintenance of IT equipment, including laptops, printers, and other devices.
• Support staff with installation, access, and usage of communication and collaboration tools (e.g., Zoom, Microsoft Teams, SharePoint, OneDrive).
• Provide support for online meetings, trainings, and events.
• Ensure data security practices are implemented and followed, including backups and antivirus updates.
• Coordinate with World Learning HQ IT department as needed.
• Provide guidance to staff on digital tools, systems, and best practices whenever needed.
• Support any additional IT-related tasks as needed in relation to all World Learning Lebanon projects.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT support roles, preferably with NGOs or international organizations.
• Strong technical troubleshooting skills (hardware, software, connectivity).
• Proficiency in Office 365, cloud storage systems, and virtual collaboration tools.
• Experience working in hybrid (remote/in-person) support environments.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic.