Accountability Assistant

Accountability Assistant

 

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

 

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

 

 

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

 

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of the international confederation Oxfam.

our teamOur team works to strengthen accountability in projects implemented across all governorates of Lebanon.job purpose

The Accountability Assistant supports efforts to maintain, and enhance a culture of accountability, transparency, and ethical compliance across Oxfam. This role involves assisting in answering the calls received through the Oxfam Accountability Helpline, ensuring all feedback and complaints are properly registered in the Oxfam Referral System, and following up on any necessary actions to address concerns raised by affected populations. The Accountability Assistant works closely with the Senior Accountability Officer, MEAL team, and Planning and MEAL Advisor to help ensure that the highest standards of Accountability to Affected Populations (AAP) and ethical behaviour are upheld.

Responsibility 1: Handling Oxfam helpline(s).

• Answer calls and respond to inquiries received through the Oxfam Accountability Helpline, providing timely and appropriate responses.
• Collect, organize, and categorize feedback and complaints from affected populations to identify trends and areas requiring attention.
• Ensure that all accountability work is carried out with sensitivity to gender and protection issues, promoting inclusivity and safeguarding.
• Contribute to strengthening the AAP system by documenting lessons learned, providing recommendations, and identifying gaps.
• Offer Psychological First Aid by assisting callers in distress and providing immediate emotional support to stabilize their situation.
• Refer the cases in need for assistance internally/externally and follow- up with the relevant focal points until case closure.

Responsibility 2: Feedback and Accountability Mechanisms.

• Work closely with the Senior Accountability Officer and other relevant colleagues to implement and manage beneficiary compliance and feedback mechanisms, ensuring effective collection of complaints and feedback from beneficiaries and clear communication with the field team.
• Accurately register all feedback and complaints in the Oxfam Referral System, ensuring proper tracking, follow-up, and resolution of issues.
• Collect feedback and complaints from various channels (WhatsApp, feedback boxes, online forms, social media, email) to enhance service quality and accountability.
• Ensure all feedback and complaints are handled with confidentiality, respect, and in full compliance with ethical guidelines.
• Monitor and track trends in feedback and complaints, identifying recurring issues or patterns, and work closely with the Senior Accountability Officer to ensure timely and appropriate action is taken based on these trends.

Responsibility 3: Field Work

• Do regular field visits to monitor the distribution/activity/outreach sites.
• Actively collect feedback from people during emergency focusing on their needs and limitations.
• Report back to line manager trendy observations, feedback analysis, and recommendations.

Your commitment to Oxfam

• Required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women's rights
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles