Senior Procurement Officer and ICT Focal Point (on Rolling basis) (Applications will only be accepted if submitted through the URL link provided below)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

 Now, and for the future.

The Program / Department / Team

Working in Lebanon since 1993, Mercy Corps is committed to generating positive opportunities for women, men, boys and girls from Lebanese, Syrian, and Palestinian communities, with a strong focus on engaging youth. Mercy Corps exists to alleviate suffering, poverty and oppression by helping build secure, productive and just communities. Our programs focus on four outcome areas across the humanitarian-development nexus: economic opportunities, access to food, water security and peace and good governance. The Mercy Corps Lebanon team consists of over 50 staff working throughout Mount Lebanon, South Lebanon, North Lebanon and the Bekaa Valley.

The Operations Department enables the country program to operate efficiently by delivering key services in logistics, procurement, administration, and asset management, all in line with donor and organizational compliance standards. This role also serves as a vital link, ensuring effective coordination between the operations team and other support functions at the country level, including HR, Finance, and Programs.

The Position

The Senior Procurement Officer and ICT Focal Point plays a vital role within the operations team, managing procurement activities at the country level while also acting as the main liaison for ICT coordination. This position ensures procurement processes are conducted with transparency, accountability, and efficiency. In their capacity as ICT Focal Point, the individual works closely with the regional ICT team to support the country office’s basic IT and communication requirements.

Essential Responsibilities

Procurement

• Lead all country-level procurement processes through Mercy Corps’ procurement management system ProSource, ensuring timely and compliant execution of all procurement actions.
• Facilitate ProSource training sessions and ongoing support to programs and operational teams to ensure system proficiency and adherence to Mercy Corps policies.
• Stay current with changes to Mercy Corps' global procurement policies and procedures, ensuring local implementation reflects updated standards.
• With support from the Multi-Country Operations Manager, regularly review and update procurement  SOPs to remain agile and responsive to Lebanon’s fluid operational context, ensuring alignment with Mercy Corps and donor requirements.
• Oversee procurement planning in collaboration with program and support teams to anticipate and prioritize upcoming needs.
• Supervise the collection and evaluation of quotations, preparation of Purchase Requests, Purchase Orders, and Service Contracts.
• Maintain accurate and complete documentation for all procurement files (physical and digital), ensuring audit readiness and compliance.
• Maintain a strong and ethical supplier database and lead market assessments to inform vendor selection and competitive pricing.
• Coordinate with Finance to ensure timely and accurate payment processing for suppliers.

ICT Focal point

• Act as the main contact person for all ICT-related matters within the country office and field offices
• Serve as the communication bridge between the country office and regional ICT support for escalation of issues and implementation of ICT initiatives.
• Undertake responsibility for the smooth functioning of internet services in all offices. Interact with ISP for day-to-day internet issues related to services and subscription charges.
• Managing & maintaining the office wireless networksProvide basic first-level support to staff on common IT issues and requests (e.g., Network and internet connectivity problems, email access, printer issues, updating email Distribution Lists, SharePoint related requests).
• Coordinate the setup of new staff with ICT resources (laptops, email accounts, system access, enrolling laptops in Intune & encrypting etc.) in collaboration with regional ICT staff.
• Assist with the implementation of ICT policies, procedures, and standards.Ensure staff follow basic ICT security practices that align with MC policies(e.g., using strong passwords, data backup, avoiding unauthorized software).Facilitate local procurement of ICT goods and services in coordination with Operations and regional ICT, ensuring compliance with ICT standards.
• Participate in periodic ICT focal point calls/training with the regional team.
• Ensure that ICT-related documentation, such as guidelines and troubleshooting steps, is accessible to staff.
• Maintain inventory of IT assets and licenses, ensuring documentation and renewal of warranties and subscriptions. 

Other Duties

• Actively integrate safeguarding principles into daily work, including identifying and mitigating safeguarding risks.
• Uphold and promote Mercy Corps' core values at all times.
• Conduct oneself professionally and personally to bring credit to Mercy Corps and maintain its humanitarian mission.
• Perform any other duties as assigned by the supervisor.

Supervisory Responsibility: N/A.

Accountability

Reports Directly To: Multi-Country Senior Operations Manager

Works Directly With: All Lebanon Programs and Support teams, Regional & Global teams.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in business administration, supply chain, logistics or related field.
• Minimum 4 years of experience in procurement and/or with INGOs or private sector.
• Strong understanding of donor compliance requirements (USAID, ECHO, UN, etc.).
• Basic understanding of ICT systems and office technology, including internet, email, and productivity software (e.g., Microsoft Office, Google Workspace).
• Problem-solving attitude with the ability to support staff with basic IT troubleshooting and escalate more complex issues appropriately.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Willingness to learn and adapt to ICT protocols, tools, and standards shared by the regional or global ICT team.
• Fluency in English and Arabic (written and spoken).
• Excellent computer skills including MS Excel and procurement software (ProSource or similar systems). Strong coordination, documentation, and problem-solving skills.

• 
  Internal or former Mercy Corps staff are highly encouraged to apply.

Success factors

The successful candidate will demonstrate high integrity, attention to detail, and an ability to manage competing priorities. They will build strong relationships across departments, model proactive communication, and support teams to adhere to organizational policies and processes. A keen understanding of operational risks and how to mitigate them will be key. The ability to adapt to changing contexts, solve problems proactively, and model Mercy Corps’ core values of Integrity, Accountability, Courage, and Collaboration will be critical to success. They will also demonstrate a strong commitment to safeguarding, diversity, equity, and inclusion, ensuring that all financial processes support a safe and respectful environment for all stakeholders.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).