Operations Manager (Upon Funds Approval)

Position’s mission:

The Operations Manager contributes to the implementation of the mandate and the strategy of Handicap International (Humanity & Inclusion) in Lebanon. S/he ensures optimal quality and timely implementation of the projects. The Operations Manager manages a team of project managers.

Reports to: Country Director

Interacts with: Program teams, support teams, partners, stakeholders, donors…

Missions / Responsibilities:

Responsibilities

Mission 1: Management of the operational team

• Manager as a role model: embody HI's values on a daily basis, and be a role model.
• Manager as a coach for meaning: understand the strategy, make it explicit, translate it into operational objectives for his or her team, lead the necessary changes. Give meaning to each management action. Encourage inter and intra departmental exchanges of practice. Encourage innovation and risk-taking.
• Operational manager: organize the operational management of projects’ teams, structure the work around identified processes, steer performance and facilitate the resolution of problems.
• First HR & Coach: contribute to the development of his or her team, creating the conditions for their commitment, professionalism and attachment to HI. Ensure compliance with the code of conduct and institutional policies, the mindset and expected individual and collective behaviour.

Mission 2: Strategy and steering

Responsibility 1: Contribute to the development of the program operational strategy, and to its implementation and annual monitoring

• Contribute to the process of elaborating the StratOp of the program and steer the operational aspects of the StratOp
• At least once a year, contribute, with his/her portfolio of projects and data, to the annual monitoring of the StratOp and to the following year’s program planning (support missions and evaluations).
• In the event of a crisis/emergency, implement the framework and set-up decided by the HI International Program Director.
• Take part in the program steering committee led by his/her line manager where required.

Responsibility 2: Implement the project part of the Program’s Operational Strategy

• Size and plan necessary resources, recruit the project managers (ensuring a fit between skills and the projects’ challenges and ambitions), developing and monitoring their skills development plan, in connection with the corresponding jobs and with HR.
• Where relevant, develop regular contact with current and potential donors/partners at field level and liaise with their line manager to check coherence with institutional programming and fundraising strategy.
• Within the operational framework defined in the StratOp, undertake (and contribute to) the design and drafting of new projects, based on the decisions taken by the Country Director regarding the opportunities.
• In conjunction with the [Regional] Technical Unit, identify, develop, and ensure the management and progression of local partnerships and/or consortia with CSOs, NGOs, institutions, companies; on technical priorities or important topics in the area and going beyond the project timeframe.

Responsibility 3: Contribute to organizational transformation, particularly through changes to managerial practices, continuous improvement, and contribute to the improvement of working processes

Mission 3: Operational implementation

Responsibility 1: Ensure the sound management and monitoring of projects under his/her responsibility

• In conjunction with the [Regional] Technical Unit and the [Regional] MEAL Unit, ensure that HI quality standards (including technical standards) are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations and audits.
• Ensure compliance with project donors’ rules and adherence to contractual commitments: consolidation, oversight and reporting to his/her line manager operational and organizational information in his/her area (dashboards, corrective action, use of own funds, beneficiary data, etc.)
• In relation with the concerned departments, deploy all appropriate tools to enable projects timely implementation, monitoring and reporting (operational, financial, logistics, human resources and technical monitoring) respecting HI and donors’ financial framework and in compliance with HI’s policies and frameworks.
• Undertake expenditure and manage the project activity-specific budget lines according to the delegation he/she received based on the program signature delegation table
• Facilitate audits (operational and organizational), and ensure that their recommendations are implemented in their area of responsibility.

Responsibility 2: Keep both potential opportunities and risks in mind, contribute to the monitoring and analysis done by the line manager, and propose mitigation measures where relevant

• In conjunction with the line manager, implement analysis and monitoring of risks & opportunities related to HI’s presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and (when decided by the Regional Director) of an emergency preparedness plan in the area.

Responsibility 3: Develop HI’s external influence (forums, operational and strategic alliances, etc) and the external representation of the organization (events, media) in his/her area of responsibility.

• Ensure HI is represented in coordination bodies.
• As part of his/her role, convey HI’s global advocacy/com messages to all the relevant external partners and participate to their elaboration

Responsibility 4: Coordinate the teams in his/her area

• Facilitate coordination meetings between his/her direct team of project managers and the support services located in the area when necessary.
• Follow up teams in his/her area in conjunction with their direct managers.
• Ensure that project managers and the support teams (shared and technical services, in particular) work well together in order to facilitate project implementation in the country; conduct regular project reviews with the project managers and relevant departments.

Responsibility 5: Support the Country Director in monitoring security in their area and ensure adequate resources according to the context

• Monitor and analyze the security context in his/her area of responsibility on a regular basis (if required).
• Report all incidents directly to the Country Director.

Mission 4: Standards and expertise

Responsibility 1: Ensure deployment and compliance with HI global frameworks, institutional policies and standards

• These include: the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), all HI's institutional policies (Security / Code of Conduct and Safeguarding / Anti-fraud, bribery and corruption / PME and Project Quality Framework / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels.

Mission 5: Emergency Preparedness and Response

• Lead the emergency preparedness actions in his/her department and, in the event of an emergency, reorganize the priorities of his/her team according to the humanitarian priority, in order to ensure a quick and efficient response by HI.

Note that this job description must remain flexible; the list of tasks set out above is not exhaustive and is subject to changes resulting from the diversity of Federation Handicap international called Humanity & Inclusion activities to respond to additional tasks or changes as identified by the line manager.

Qualifications:

Education:

• Essential: Master’s degree in political science, humanitarian project management, or relevant sectors of intervention

Experience:

• Essential: Minimum of five years of professional project management experience with NGOs
• Essential: Experience in either Health or Education humanitarian projects
• Essentil: Experience in project management and people management
• Essential: Proven experience in project design, proposal development and Grants/Donor management
• Essential: Proven experience in developing and managing local partnerships.
• Desirable: previous experience with HI

Language:

• Essential: English and Arabic mandatory (oral and written)

Other:

• Very good English command (reading, writing and speaking)
• Proficient: Microsoft Word, Excel, PowerPoint.
• Excellent organizational skills
• High analytical and logical capacity
• Autonomy and team spirit
• Good public relations skills
• Strong attention to details
• Motivated to bring humanitarian aid

PROFESSIONAL STANDARDS:

HI workers must adhere to the values and principles outlined in HI Code of conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child. Safeguarding, Anti-fraud, bribery, and corruption.

Basic salary ranges for the position is going to be paid according to the experience and to HI salary Grid.

Basic Salary: Starting 3,400 USD

Closing date: 1-7-2025