Salesforce Administrator

Essential Responsibilities and Duties

• Oversee all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules, etc
• Provide user training and create training materials
• Monitor and improve user adoption
• Respond to user support tickets
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on user experience
• Identify unused or underutilized platform features
• Contribute to the strategic CRM roadmap by defining priorities in collaboration with stakeholders
• Communicate any platform changes to end users and stakeholders
• Manage Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Assist the maintenance of sandbox environments, experience sites, and any related Salesforce environments
• Maintain technical documentation for the system
• Manage data to improve Salesforce data quality, implementing rules and automation as needed and including mass data uploads, editing, and deleting in coordination with relevant focal person
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Work with integrated applications including Survey Portal, Volunteering Portal, Fundraising Site, Marketing Cloud, Learning Management System, and any additional applications integrated with Salesforce
• Coordinate with implementing partner, salesforce account managers, or other suppliers as needed
• Coordinate with sectors focal persons to maintain system, provide support, and implement needed use cases
• Gather requirements and propose technical solutions
• Ensure all implemented features take into account Salesforce limitations (object limits, flow limits, etc)

• Develop, maintain, and enhance Salesforce Marketing Cloud email templates, journeys, data extensions, automations, and reporting

Function Specific Experience

• Salesforce product knowledge and hands-on administration experience with Sales Cloud, Service Cloud, Marketing Cloud, and Non-Profit Success Pack (NPSP)
• Experience implementing Salesforce configuration changes
• Understanding of Salesforce sharing and security
• Experience in data management & analysis

Industry Related Experience

• Salesforce Certification such as Certified Administrator, Advanced Administrator, Marketing Administrator, Developer or other is a plus
• Trailhead Badges/Super Badges is a plus
• Basic understanding of Apex triggers, Visual Force and/or other relevant developer languages is a plus
• Active in the Salesforce community is a plus