Psychosocial Support Provider

Oxfam GB is seeking a qualified Experienced professional who has advanced academic background in Psychology, Psychiatry or Psychotherapy or related degree. to design and deliver a psychosocial support package tailored to the needs of staff, with a focus on emotional resilience, trauma-informed care, and stress management.

Oxfam is a global movement of people who won’t live with the injustice of poverty. Together we save and rebuild lives in disasters. We help people build better lives for themselves. We speak out on the big issues that keep people poor, like inequality, discrimination against women and climate change. And we won’t stop until every person on the planet can live without poverty. 

Oxfam staff in Lebanon continue to operate under exceptionally demanding and often distressing conditions. The compounded impact of multiple, overlapping crises has taken a profound toll on staff well-being. These include the steady collapse of Lebanon’s economic and political systems, prolonged and restrictive COVID-19 lockdowns, and the devastating Beirut Port explosion in August 2020. Staff have also faced repeated internal restructuring processes and consistently high workloads, particularly in relation to the protracted Syria refugee response. The impact of abrupt funding cuts has been especially acute, often resulting in reduced staffing and resources while core responsibilities persist—placing even greater pressure on Oxfam’ personnel. Most recently, the war on Lebanon has introduced yet another layer of operational and emotional strain. These sustained pressures have significantly affected staff morale and mental health, underscoring the urgency of reinforcing support mechanisms to help teams cope and continue delivering critical work in such an overwhelming environment.

Key Deliverables include:

• Group Stress Debriefing Sessions: A series of group stress debriefing sessions will be conducted across Beirut, Tripoli, and Zahle to provide staff with a safe and confidential space to process the emotional impacts of their work and share coping strategies. These sessions will be trauma-informed and sensitive to issues of war exposure and burnout. To ensure meaningful participation and create a space where all staff feel comfortable sharing, sessions will be conducted in small groups of 10 to 12 participants. As such, the initial plan of two sessions per location will be expanded based on team size, with more than 6 sessions expected overall to adequately accommodate all staff members.

• Individual Counselling: Provide access to individual counselling services (including trauma therapies) on a needs basis (up to 50 sessions in total)

• Stress Management and Resilience Training: Interactive training to equip staff with practical tools and techniques for managing stress, preventing burnout, and strengthening personal resilience in high-pressure environments.

• Remote/Online Access Options: Ensure availability of virtual sessions for staff who may be unable to attend in person due to safety constraints, workload, or location.

• Summary Report to Management: A short, anonymized report highlighting key psychosocial risk factors observed, emerging staff needs, and recommended organizational responses to enhance workplace wellbeing.

The consultant is expected to ensure availability of virtual sessions for staff who may be unable to attend in person due to safety constraints, workload, or location.

If the supplier wishes to propose modifications to the specification (which may provide a better way to achieve Oxfam ´s objectives) these must be considered as an alternative offer. The Supplier must make alternative offers in a separate letter to accompany the offer. OXFAM is under no obligation to accept alternative offers.

• Licensed and qualified professional who has advanced academic background in Psychology, Psychiatry or Psychotherapy or related degree.
• At least 5years of Professional experience in the related field.
• Experience with NGO, preferably in the humanitarian context.
• Very good English and Arabic language skills required.
• Training/certification to provide psychological counselling is required.
• Additional training/certification in stress management, traumatic stress, change management, conflict resolution is considered an asset.

Submission instructions

Quotations and applications must reach Oxfam no later than 13/08/2025

Responses must be submitted in English, electronically to: lebanonprocurement@oxfam.org.uk

The subject of the mail should be Psychosocial Support Provider

Any questions, remarks or requests for clarification can be sent up to 7 days before the submission deadline in writing. The (anonymised) questions will be answered to all applicants.

Administrative requirements

To be shortlisted for evaluation against award criteria, the following documents must be submitted with this application:

Documents to be submitted

Importance

1

Supplier Quotation/Proposal (description of the goods/services/works provided as per the specification, including any details of quality, brand and a clear indication of pricing

• All prices must appear in [USD], with unit prices, total price and with a breakdown of applicable taxes (specify the VAT rate if applicable)

• For works, the total budget, which must include a detailed breakdown of costs by [deliverables / day / working hours].

• Date and validity of quote must be included

Mandatory

2

Proof of registration:

The bidders also must include a copy of their registration at the relevant Chamber of Commerce and / or document showing self-employed tax registration.

• Registration and official government documents, if applicable. Noting that 8.5% will be deducted from the total amount if not registered.  

Mandatory

3

Evidence of previous work / references [List of similar publications or any other documents proving similar experience and technical and thematic knowledge]

Mandatory