Daily Worker - MEAL Department

Action Against Hunger is a global humanitarian organization committed to eradicating hunger and malnutrition through multi-sectoral interventions in nutrition, health, water, sanitation, hygiene (WASH), food security, and livelihoods. The Monitoring, Evaluation, Accountability, and Learning (MEAL) department plays a crucial role in ensuring program quality, effectiveness, and accountability to affected populations. To enhance community engagement and gather essential data, the organization seeks to hire a Daily Worker to support MEAL activities. This position will contribute to strengthening feedback mechanisms, addressing right holders’ queries, and ensuring high-quality data collection through field and phone-based surveys.

Purpose of the Assignment

The Daily Worker will support the MEAL department in engaging with right holders by addressing their queries and conducting field and phone-based surveys. This position ensures proper data collection and feedback management, contributing to program improvement and accountability.

Key Responsibilities

• Respond to right holders' inquiries through designated communication channels (phone, in-person, etc.).
• Conduct quantitative and qualitative surveys in the field and via phone.
• Accurately record and report collected data using pre-designed tools.
• Ensure proper documentation and filing of feedback, complaints, and survey responses.
• Escalate complex queries and complaints to MEAL staff.
• Maintain confidentiality and professionalism while handling sensitive data.
• Support the MEAL team in organizing and facilitating community feedback sessions.
• Assist in data entry, cleaning, and preliminary analysis as needed.

Required Qualifications & Experience

• Bachelor’s degree in social sciences, Statistics, or related field.
• Experience in conducting surveys, data collection, or community engagement.
• Strong communication skills.
• Ability to work independently and within a team.
• Basic knowledge of data collection tools (KoboToolbox, ODK, or similar) is an asset.
• Familiarity with humanitarian principles and accountability to affected populations (AAP) is desirable.

Deliverables

• Daily reports of surveys conducted, and queries addressed.
• Clean and organized data sets ready for analysis.
• Documentation of escalated cases and responses.

Working Conditions

• Field visits to project locations may be required.
• Phone-based data collection will be done from the office.
• The work schedule and duration will be determined based on operational needs.