Detailed Job Description
- Respond promptly and professionally to helpline calls.
- Listen actively and empathetically to callers’ concerns.
- Provide accurate information about Nusaned’s projects, services, and general guidance.
- Document calls accurately in the helpline database.
- Maintain confidentiality and adhere to data protection standards.
- Report any urgent or serious concerns to the Helpline & Referrals Officer or PDQ Manager.
- Participate in briefings, training, and team meetings as required.
- Support awareness and promotion of the helpline services as needed.
Reports to: Helpline and Referrals Officer ; Safeguarding, AAP, and PSEA Focal Point ; PDQ Manager.
Supervisory Responsibility: -------
Collaborates and Works with: Helpline and Referrals Officer / Safeguarding, AAP. and PSEA focal point, Operations Department, Project Managers, Field Officers, MEAL & Grants Team
Knowledge and Experience
- Able to communicate effectively in Arabic.
- Basic understanding of English is a plus.
- Undergraduate student or graduate in social sciences, psychology, sociology, communications, or a related field.
- Some prior experience in call centers, volunteering with NGOs, or roles requiring direct communication with people.
- Strong verbal communication skills.
- Ability to listen actively and respond with empathy.
- Comfortable handling sensitive information.
- Basic computer skills, including data entry and using databases.
- Reliable, responsible, and punctual.
- Ability to work as part of a team and follow instructions from supervisors.
Intervention Sectors
Food & Nutrition
Shelter and Non-Food Items
Location
- Lebanon
- Beirut
Application Deadline
Organisation
Salary Range
< 800 (USD)
Contract Type
Volunteer
Application Submission Guidelines
Apply now and be part of something meaningful!
Please submit your resume to the following e-mail address: hr@nusaned.org
Subject line of the email must include "Helpline Volunteer" (emails without this subject line will be discarded)
Due to a large number of applicants, only short-listed candidates will be contacted.
Nusaned is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Nusaned has zero tolerance towards any form(s) of sexual harassment and/or SEA (sexual abuse and exploitation). It expressly prohibits and will not tolerate any form of harassment or exploitation, be it physical, sexual or psychological. Nusnaed expects all its staff/contractors/sub-contractors/volunteers to be in compliance with the safeguarding/PSEA policy, and any breaches towards this policy would lead to immediate and effective termination of the contract.
Requires a Cover Letter?
No
Experience Requirements
Less than one year
Education Degree
High School
Education Degree Details
Undergraduate student or graduate in social sciences, psychology, sociology, communications, or a related field.
Some prior experience in call centers, volunteering with NGOs, or roles requiring direct communication with people.
Some prior experience in call centers, volunteering with NGOs, or roles requiring direct communication with people.
Arabic
Fluent
English
Good
French
None
Hide guidelines for wrong answers
No