Medical Activity Manager - South

Main Purpose

Defining, coordinating and monitoring the medical activities under his/her responsibility according to MSF protocols, standards and procedures in order to ensure the delivery of quality medical care for patients and their communities as well as to improve the health condition of the target population

Accountabilities

• Coordinating, assessing and supervising the proper functioning of the medical activities (HIV, TB STIs, SGBV, etc.), according to MSF protocols, standards and procedures and through the correct compilation and analysis of medical data regarding patients’ health conditions.

• Participating in the definition of annual planning and budget for the project and in the follow up of the programs / project. Supervising and ensuring that medical activities objectives under his/her responsibility are achieved,  reporting to the technical referent any problem arising in the service
• Checking all administrative procedures related to patients’ follow-up (individual card filling, registers, paper exit, discharge, transfers ...) are carried out correctly and according to MSF procedures.
• Ensuring an efficient pharmacy management and monitoring the rational use of them. In coordination with the project biomedical service supervising the appropriate use of medical devices and anticipating future needs. Preparing the medical orders needed to implement the medical activities under his/her responsibility, and identifying and reporting to the line manager, non-medical support needs (material, infrastructure, transport, etc.)
• Coordinating and monitoring the daily working plan of the team under his/her responsibility (absent personnel, vacations, tracking leaves ...). Participating in shifts and replaces a doctor, if necessary
• Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staff under his/her responsibility in order to improve staff capabilities and to ensure both the sizing and the amount of knowledge required
• Participating in the monthly reports according to guidelines (i.e. SitReps, medical statistical reports, etc.).

MSF Section/Context Specific Accountabilities

• Under the supervision of PMR, overseeing the daily medical activities at the health facilities (Haifaa hospital maternity OPD, PHCCs, and dispensaries) ensuring that healthcare services are provided efficiently and in compliance with MSF protocols and guidelines.

• During the visit to health facilities in parallel with medical staffs’ schedule according to capacity, availability and resources, monitoring and considering focal points and community feedbacks about service provided; monitoring the quality of care provided by the medical team, ensuring patient safety and appropriate treatment; ensuring that all medical procedures, including diagnosis, treatment, and medication dispensing, are performed according to MSF's standards; developing and implementing medical strategies, plans, and objectives to ensure the delivery of comprehensive, effective, and quality healthcare services to the target population.
• Supervising and leading the medical team, including doctors, nurses, midwives, and other healthcare professionals, ensuring effective coordination, performance, and collaboration across all roles; ensuring the medical team is well-trained, properly supported, and has access to the resources they need to perform their duties effectively; conducting regular team meetings to discuss operational issues, address challenges, and ensure smooth communication among team members; facilitating the continuous professional development of medical staff through training and mentorship.
• Coordinating with other medical team members, including administrative, logistical, and psychosocial support staff, to ensure effective service delivery.
• Together with Pharmacy Supervisor, ensuring that the health facilities (Haifaa hospital maternity OPD, PHCCs, and dispensaries) is adequately stocked with essential medical supplies, medications, and equipment; monitoring the usage of medical supplies, keeping accurate records of inventory and ensuring timely replenishment; working closely with the logistics team to ensure the proper maintenance and functioning of medical equipment, including diagnostic tools and mobile health units.
• Together with NTS, MH supervisor, and HP manager, monitoring and evaluating the quality of medical care provided, implementing corrective actions when needed to maintain high standards; ensuring that all medical activities are conducted in accordance with MSF medical guidelines, ethical standards, and relevant legal regulations; ensuring that patients are treated with dignity and respect, and that their healthcare needs are met in a timely manner; overseeing patient flow, ensuring that patients receive appropriate care and are referred to other services as necessary; Addressing patient concerns or complaints, ensuring a positive experience with the medical team
• Together with Data Supervisor, supervising data collection and ensure that patient records are accurately maintained and kept confidential; conducting regular audits to ensure compliance with infection control protocols, patient safety standards, and other medical policies; preparing and submitting regular medical activity reports, including data on patient outcomes, service utilization, and operational challenges; maintaining accurate records of medical procedures, patient demographics, treatment protocols, and other relevant data; ensuring timely and accurate reporting of medical activities to the PMR
• Working closely with local health authorities, NGOs, and other stakeholders to align activities with regional healthcare strategies and to ensure the sustainability of the medical response; representing MSF in coordination meetings with external partners, providing updates on medical activities and contributing to decision-making processes.
• Being ready to respond to medical emergencies and adapting quickly to evolving situations, particularly in crisis or disaster settings; participating in the rapid deployment of mobile units to new locations in response to emergency needs, ensuring the seamless continuation of medical services.

Requirements

Education

Medical doctor or paramedical degree. Desirable specialization or training in Tropical Medicine or related studies

Experience

Essential 2 year working experience related to the diploma/degree and previous experience in MSF in the field

Languages                      

Essential English, Arabic desirable

Knowledge

Essential computer literacy (word, excel and internet)

Competencies

• Strategic Vision
• Leadership
• People Management and Development
• Service Orientation
• Teamwork and Cooperation