Casual Worker Pool - Central Bekaa

Aid & Care for Development(ACD) is implementing several project activities in Central Bekaa to support Syrian and Lebanese beneficiaries.

To ensure the effective and timely execution of these activities, ACD requires a team of casual workers who will support the project implementations. The casual workers will play a vital role in data collection, beneficiary support, and site coordination, ensuring the smooth delivery of project objectives.

Purpose of the Position

The casual workers will support the implementation of project activities by assisting in data collection, beneficiary interaction, and site management. They will contribute to ensuring the quality, accountability, and efficiency of service delivery while maintaining high ethical standards and respecting beneficiary dignity.

Key Responsibilities

Assessment

• Submit tasks on time and provide daily feedback, including highlights, notes, and protection cases.
• Handle and fill out questionnaires accurately.
• Ensure accuracy of information before inputting into the database.
• Report total households visited and any critical issues faced, including protection cases.
• Immediately report any problems encountered in the field to the team leader.
• Assist in Focus Group Discussions (FGDs) as required.
• Attend necessary trainings.

Accountability

• Listen to and register complaints or concerns raised by beneficiaries.
• Guide beneficiaries at the help desk, ensuring accurate information sharing.
• Refer beneficiaries to appropriate services based on their needs.
• Enter all data collected through the help line daily.
• Contact beneficiaries for follow-up or specific inquiries.
• Collect and refer complaints to designated focal point
• Submit completed tasks on time and discuss any challenges or notes with the supervisor daily.
• Provide daily reports.

Distributions

• Verify beneficiary IDs and relevant documents.
• Maintain crowd control at entry points and waiting areas..
• Ensure and maintain proper distribution kits

Knowledge and Skills Required

• Good written English and proficiency in spoken Arabic and English.
• High school certificate or undergraduate diploma.
• Good knowledge of the Central & West Bekaa area.
• Basic understanding of technology, including the use of tablets
• Valid driving license and access to a personal vehicle.
• Active listening skills and the ability to respond to beneficiary inquiries professionally.
• Ability to gather information objectively and sensitively.
• Expertise in data entry, transcription, and maintaining records in written or electronic forms.