Secretary - PHCC

Position Summary

The Dispensary Secretary is responsible for welcoming patients, managing administrative tasks, and supporting medical activities. With a basic medical background, they facilitate coordination between the healthcare team and patients, ensure smooth operations within the dispensary, and contribute to the overall quality of care.

Key responsibilities

• Welcome, inform, and direct patients and visitors.
• Manage patient flow and schedule appointments.
• Verify identification documents, health cards, and required paperwork.
• Maintain and update patient records.
• Handle phone calls, emails, and general correspondence.
• Prepare patient files for healthcare professionals.
• Assist with preparing consultation rooms as needed.
• Maintain basic hygiene protocols in administrative and clinical spaces.
• Assist with simple triage tasks (e.g., taking temperature, weight, blood pressure) when trained and permitted.
• Work closely with doctors, nurses, midwives, and other health workers.
• Ensure confidentiality and follow clinic procedures.

Personal skills 

• Excellent communication and interpersonal skills.
• Patience, empathy, and customer-service orientation.
• Ability to work in a fast-paced or high-patient-volume environment.
• Discretion, reliability, and professionalism.

Experience in a dispensary, health center, clinic, or hospital is a plus.