Senior Case Manager

JOB SUMMARY

The Senior Case Manager is responsible for overseeing a team of case workers, providing direct supervision, guidance and support to ensure high-quality case management services. This role involves monitoring team performance, facilitating professional development, and ensuring that all cases are handled effectively and ethically. In addition to supervising day-to-day operations, the Senior Case Manager ensures consistent follow-up on cases and promotes collaboration among multidisciplinary teams. The Senior Case Manager plays a key leadership role in promoting stability and empowerment for beneficiaries through coordinated, comprehensive support.

MAIN TASKS AND RESPONSIBILITIES

· Supervise and provide direct oversight to a team of case workers;

· Conduct regular follow-up on case progress and team performance;

· Provide guidance, support and coaching to case workers on different cases and thematics;

· Ensure all case management practices comply with organizational policies, ethical standards, national and international guidelines;

· Review and approve action plans, case notes and interventions;

· Ensure a proper documentation of files prepared by case workers,

· Facilitate team meetings, case reviews and coordination with multidisciplinary teams;

· Monitor workload distribution and adjust assignments to optimize team efficiency;

· Support the professional development of case workers through training and performance evaluations;

· Coordinate with external service providers, agencies and stakeholders to ensure continuity of care;

· Serve as a focal point for referrals, coordination and case management support;

· Contribute to program development, quality improvement and reporting as needed;

· Coordinate with partners and donors to ensure effective service delivery, reporting and alignment with program goals;

· Participate to workshops, trainings, team activities.

GENERAL DUTIES

· Understands and adheres to the SHiFT Code of Conduct.

· Understands the roles of the components of SHiFT.

· Respects and observes staff regulations and security rules at all times.

· Represents SHiFT in a professional manner at all times.

· Develops and maintains a pleasant and conducive working environment with colleagues and line managers.

· Performs all duties with the highest level of confidentiality in the interest of the employees and the Organization.

QUALIFICATIONS AND EXPERIENCE

· Master’s degree in social work;

· Proven experience in case management, preferably with a focus on integrated service delivery;

· Proven experience in managing and supporting teams in a humanitarian or social service context;

· Knowledge of community resources, social services and relevant ethical standards;

· Excellent communication, problem-solving, and organizational skills;

· Ability to work effectively both independently and as part of a team;

· Cultural competence and sensitivity to diverse populations and backgrounds;

· Strong understanding of case management principles, protection frameworks and ethical guidelines;

· Proficiency in Microsoft office (Word, Excel).

INTER-RELATIONSHIPS

· Program Manager;

· Protection unit staff

· Support Unit

· Other relevant partners/stakeholders.

CONDITIONS

· Full-Time working hours: 5 days per week, 8 hours per day, from 9:00 am till 5:00 pm.

· Willingness to travel abroad for work requirements, meetings and conferences (where applicable).