Social Worker - Retention Support - PM Shift

THE PROJECT

The Safe Access To Resilient Learning (SATR) project aims to provide quality, inclusive education services to the most vulnerable children living in the vicinity of the Amel Center in Chiah.

The project seeks to empower vulnerable learners in their education journey by strengthening school retention, supporting successful learning progression, and ensuring safe and resilient learning pathways for out-of-school and at-risk children.

SATR addresses learning gaps and exclusion by delivering Non-Formal Education (NFE) programs aligned with the Lebanese curriculum for children aged 6–15, while providing Basic Literacy and Numeracy (BLN) programs for out-of-school children aged 8–12.

The project also integrates psychological and psychosocial support (PSS) for children and caregivers, alongside structured recreational and life-skills activities, to foster well-being, resilience, and positive engagement with learning.

ASSIGNMENT

The Social worker is based in Amel’s Chiah community center. She/He works under the direct supervision of the Field officer, the management team based in the Headquarter. She/He is in charge of the overall response to the psychosocial needs of the most vulnerable refugee populations living in the Chiah community.

TASKS

Task #1: Outreach:

• Outreaching participants for the project’s activities. The Social Worker, in collaboration with the Field Officer, has a direct communication with the families and explains in details the goal, activities and requirements for their participation in the project;
• Following up on the participants’ participation in the projects’ activities. If a child is absent for more than two consecutive sessions, the Social Worker, is following up directly with the parents and reporting on dropout cases (reasons, follow-up, reporting,).

Task #2: Protection:

- To be fully aware of Amel’s Code of Conduct and Safeguarding policies and procedures and to ensure its implementation;

- Maintain positive discipline practices (“child friendly” class management) ensuring that children feel comfortable, safe and respected.

Task #3 – Psycho-social counseling

• Responsible for designing a monthly plan with the team members to provide psychosocial activities;
• Support the project coordinator in the designing of a PSS curriculum;

• Conduct weekly awareness sessions with children, parents and community members in collaboration with the psychologist according to the monthly plan;
• Conduct weekly focus group discussions to address specific issues with children and community members according to the monthly plan.

Task #4– Cases identification activities

• Establish a simple internal referral form for all team members in collaboration with the psychologist, clarify the process with all team members and follow up on the implementation of the internal referral pathways;
• Observe on a regular basis the project activities to identify cases in collaboration with the psychologist and PSS animator;
• Identify through focus group discussions the protection needs of the community members.

Task #5– Referral activities

• Ensure smooth follow up for internal referrals

• Follow up on cases referred internally by the team members and to other services provided by Amel;
• Provide the team members with necessary information about the case’s follow up to adapt their practices if necessary.
• Ensure smooth external referral pathways
• Develop AMEL’s network in the area to increase opportunities for external referrals with the support of the coordinators;
• Create a local mapping of the service providers in the area, with the support of the psychologist and focal point if needed;
• Ensure smooth referral process with external actors (provision of information, follow up with participants, etc.).

Task #6 – Community events, Parents and children’s Committees and Campaigns

• Design and support the team in the implementation of community event activities;
• Encourage the parents to participate actively in the parents’ committee. The committee will be strongly involved in the design of the activities (ex: events) of the project;
• Encourage the children to participate actively in the children’s committee. The committee will be strongly involved in the design of the activities (ex: events) of the project.
• Lead on the large-scale awareness campaigns to be initiated by the parents’ committee to promote on gender equality and equal access to education.

Task #7 – Coordination & Monitoring and Evaluation

• Facilitate the internal coordination

• Team’s level: coordinate with all team members to ensure that the Child Protection Protocol is followed and that the PSS monthly plan is shared and completed;
• Take initiative to find collective solutions to challenges due to context / situation changes and adapt the project’s activities according to the retention support project goal (coordination meetings in collaboration with the focal point).
• Monitoring & Evaluation / reporting
• Submit weekly reports to the coordinators;
• Design assessment for evaluating to the project’s impact (ex: wellbeing) in coordination with Child Protection team;
• Submit other narrative reports such as Focus Group Discussion’s results / community events’ reports / distributions’ reports, etc.

Qualifications and Skills

• Bachelor’s degree in Social work.
• Minimum 2 years of experience in education and/or child protection, preferably within an NGO setting
• Strong knowledge of Child Protection principles and safe referral mechanisms.
• Excellent interpersonal, communication, and organizational skills.
• Strong documentation, research and report-writing skill 
• Ability to build relationships with community members and stakeholders.
• Proficiency in MS Office and data management tools.
• Languages: Proficiency in English and Arabic.

WORKING HOURS:

The Social Worker will work 3 days a week with an average of 18 weekly working hours.