Medical Secretary - PHCC

Position Summary

The Medical Secretary is responsible for welcoming patients, managing administrative tasks, and supporting daily medical activities within the dispensary. With strong computer skills, the secretary ensures accurate medical data entry, smooth coordination between healthcare providers and patients, and efficient day-to-day operations while contributing to the overall quality of care.

Key Responsibilities

• Welcome, inform, and direct patients and visitors in a professional and courteous manner.
• Manage patient flow and schedule appointments efficiently.
• Verify identification documents, health cards, and required paperwork.
• Maintain, update, and accurately enter patient records using MoPH system (training available).
• Handle phone calls, emails, and general correspondence.
• Prepare and organize patient files for healthcare professionals.
• Draft and format administrative documents using Microsoft Word and manage data using Microsoft Excel.
• Maintain basic hygiene protocols in administrative and clinical spaces.
• Work closely with doctors, nurses, and other healthcare providers to ensure smooth coordination.
• Ensure strict confidentiality and compliance with clinic procedures and data protection standards.

Personal Skills

• Excellent computer skills with proficiency in Microsoft Word and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Professional, welcoming attitude and customer-service orientation.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced or high-patient-volume environment.
• Discretion, reliability, and professionalism.

Previous experience in a dispensary, health center, clinic, or hospital is a plus.