Call and Learn Program- Quality Controller

About Teach for Lebanon

Teach For Lebanon (TFL) is a Lebanese NGO committed to ensuring that every child in Lebanon, irrespective of their socioeconomic background, has access to quality education. TFL employs an innovative approach that emphasizes youth capacity building to implement impactful educational interventions and provide systemic
support for students in need.

Therefore, TFL recruits and trains Lebanon’s most promising fresh graduates, known as
"TFL Fellows," and places them in schools serving economically disadvantaged refugees and Lebanese children. These fellows receive ongoing training and support to address educational challenges through transformational teaching, guiding their students toward academic success. Throughout their journey, they evolve into leaders and advocates for a brighter future in Lebanon.

Teach for Lebanon is an independent local NGO and part of Teach for All, a global network spanning 62 countries dedicated to educational equality.

Learn More: www.teachforlebanon.org

About Call and Learn 

Students attending formal education in Lebanon are in drastic need of support with their learning to be able to achieve the learning outcomes according to their grade level. However, with the lack of home support and caregivers' ability to help them learn, the learning recovery of these children might be hindered, putting them at risk of dropping out of school.  

The project is a hotline where students can call to get the support, they need to enable their learning. The project focuses on ensuring that girls and boys living in Lebanon are supported to learn, despite the multiple crises and severe shocks affecting them, their families, and the wider society they live in. 

Role Summary

The Quality Controller is responsible for ensuring that Call and Learn provides quality education to all beneficiaries and that the services provided meet the goals and direction defined. He/she is responsible for day-to-day activities, liaises with team members especially the education specialists, and ensures tasks are on track, focusing on execution and details in order to ensure quality control.

Main Accountabilities 

Responsibilities include, but are not limited to: 

• Conduct daily follow up and continuous support for the education specialists.

• Provide training to the team on learning and teaching strategies. 

• Create systems for observations and modes of learning.

• Collaborate on an outreach plan, collaborating on a social media plan.

• Enhance learning of the team in order to stay updated with the current situation in terms of curriculum or modes of communication.

• Provide supervision to the Education Technical Officers and other team members, ensure their work is aligned and contributing effectively to the work of the program’s strategy.

• Work closely with the Program Director ensure continuous quality improvement of program implementation, and that team members are working towards achieving excellence, especially during rapid growth and sudden changes and expected operational challenges.

• Support the Program Director to ensure compliance and documentation of program meeting UNICEF Minimum Standards and donor audit requirements and ensure there are effective guidance and systems in place for electronic and hard copy filing.

• Provide support to the program team regularly, during program start-up, kick-off meetings, 90-day inception meeting check-ins, quality audits and spot checks, collecting lessons learned, and other support as requested by the Program Director.

Knowledge, Skills and Experience

Qualifications

• Bachelor degree in Education or any other relevant field.

• A Master’s degree is preferable. 

Experience

• At least 5 years of classroom teaching experience.

• Proven experience in managing teachers or education staff is mandatory.

Technical Skills

• Proficiency in English/French and Arabic.

• Strong command of Microsoft Office applications.

Additional Knowledge

• Previous experience in Curriculum design, teacher-training, and instructional coaching are required

Working Conditions

Location: hybrid working arrangement, with time divided between our Achrafieh office and working from home, provided a stable internet connection is maintained.

Package: Competitive Salary based on experience.  

Duration: The contract is until June, renewable based on available funding

Other: Willingness to work every other Saturday and evenings to facilitate Professional Development trainings as per program needs.