Country Protection Coordinator

The Country Protection coordinator plays a key role in ensuring that protection and MHPSS principles are effectively mainstreamed across all JRS programs and services. This position is responsible for strengthening the integration of protection mechanisms, overseeing protection and MHPSS programming, and ensuring that interventions are delivered in line with humanitarian protection and MHPSS standards, contextual dynamics, and JRS country strategies.

The role contributes to program development and supports safe, inclusive and dignified access to services, for affected populations, ensuring accountability to communities we serve. This role also actively engages in proposal development and program monitoring.

Main Responsibilities of the Position:

1. Technical Leadership and Programme Quality:

• Ensure that protection principles are systematically applied across all JRS interventions.
• Provide technical oversight to the MHPSS Coordinator, Social Workers, and Clinical Psychologists, including capacity gap analysis and professional development support to strengthen protection and MHPSS mainstreaming. This includes delivering guidance on protection risks, vulnerabilities, and mitigation measures, ensuring staff are equipped with appropriate tools, SOPs, guidelines, and training materials, and strengthening staff capacities on safe identification, referral, and follow-up mechanisms for individuals at risk.
• Ensure confidentiality and data protection standards are strictly maintained.
• Oversee the delivery of protection and MHPSS services by Social Workers and Clinical Psychologists across JRS learning and community centers, and in collaboration with field team management, including case management, referral pathways (GBV and Child Protection), psychosocial support, awareness-raising, and individual interventions.
• Lead and create a technical supervision system: a clear system with weekly individual supervision, bi-weekly group sessions, and monthly case reviews, along with a supervision policy.
• Ensure that protection concerns are safely identified and referred to appropriate specialized actors, while strengthening internal follow-up mechanisms.

2. Programme Development, Coordination and MEAL:

• Ensure strong coordination with internal departments to integrate protection and MHPSS across all programs.
• Coordinate with external stakeholders, MoSA, INGOs, NGOs, and relevant service providers, to strengthen collaboration and ensure effective referral pathways.
• Participate in relevant interagency and sector working groups (Protection WG, Child Protection WG, GBV WG, NMHP WG, etc.).
• Contribute to the development and implementation of the country’s protection and MHPSS strategies.
• Actively participate in proposal development, concept notes, and donor engagement processes.
• Follow up with the MEAL team on progress against MHPSS and protection indicators and targets.
• Support the development of annual protection plans and related monitoring tools.
• Support the development and improvement of Protection and MHPSS data management, and reporting systems.
• Prepare clear and concise quantitative and narrative reports on MHPSS and protection activities.
• Ensure proper documentation, including translations when needed.

3. Availability:

Undertake any other duties assigned by the Country Head of Programmes within the scope of the position.

 Qualifications, Skills, and Attributes:

• Bachelor’s degree in social work, psychology, or a related field.
• Minimum of 5 years of programme management experience in protection and MHPSS in humanitarian or displacement contexts.
• Strong knowledge of humanitarian protection and MHPSS principles and frameworks.
• Training in GBV/Child Protection core concepts and safe referral.
• Training in protection mainstreaming and safeguarding (including PSEA).
• Demonstrated experience in technical/clinical supervision and staff mentoring.
• Experience in case management, referral systems, and community-based protection approaches.
• Experience in training and capacity building.
• Experience in project cycle management, including proposal development, implementation, monitoring, and donor reporting.
• Strong commitment to supporting refugees, migrants, and displaced populations.
• Excellent interpersonal and communication skills, with the ability to work in diverse cultural contexts.
• Fluency in Arabic and English (written and spoken).
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Willingness to travel to project sites and work in challenging environments.

Core Values and Ethics:

• Commitment to JRS’s mission, vision, and values, with the ability to passionately convey JRS’s role in accompanying and serving forcibly displaced people while advocating for their right to protection and dignity.
• High integrity, trustworthy and good listener.
• High sense of discretion while dealing with confidential matters.
• Acceptance of diversity and inclusion as core values.