Hospital Referral Focal Point (03 positions) - 7 months project duration

1. Key Responsibilities

• Act as a primary focal point 24x7 (in rotation) for receiving individual health referrals for persons of concern from health sector and multisectoral partners.
• Channel the cases received through the appropriate specialized health services and provide feedback to the referring organization as needed on the referral outcome.
• Ensure close follow up on all managed cases, until access is ensured, to the extent feasible.
• Keep track of cases referred in an online tracking sheet, that would allow relevant data extraction and make sure it is regularly updated.
• Liaise with various stakeholders including hospitals, partners, Globemed and other relevant entities, as needed to ensure proper follow up on cases managed.
• Advocate with the relevant stakeholders to ensure access.
• Report to National Health sector coordinator or his/her designee on any issues to address the challenges faced by the vulnerable population
• Ensure knowledge and understanding of the relevant referral pathways and SOPs.
• Report non-conformities identified in the provision of health services at PHCs or hospitals.
• Ensure confidentiality of the medical information of the vulnerable population
• Report on weekly basis on the relevant activities, including figures of cases managed.
• Participate in regular meeting with Health sector coordination team and other organizations supporting the secondary health care for the most vulnerable population

2. Deliverables:

• Referral system operational within the first month.
• Case tracking database maintained and regularly updated.
• Referrals processed and feedback provided in a timely manner.
• Weekly and monthly reports produced with key insights.
• Coordination and referral pathways strengthened for sustainability.

3. Technical Supervision and Reporting

The staffs will be directly reporting to the Health sector/ cluster coordinator or his/her designee.