Safeguarding, PSEA & Accountability to Affected Populations (AAP) Focal Point

Key Responsibilities:  

1. Safeguarding & PSEA 

• Lead the implementation of Nusaned’s PSEA, child safeguarding, and women’s protection policies, procedures, and protocols. 
• Conduct regular training sessions for internal staff and volunteers and external stakeholders such as vendors, contractors on PSEA, safeguarding principles, and safe programming. 
• Establish, manage, and continuously improve mechanisms for receiving, documenting, and referring PSEA complaints and safeguarding incidents. 
• Liaise with local authorities, child protection agencies, and NGO partners to strengthen community-level safeguarding and ensure timely, appropriate support for survivors. 
• Foster a culture of accountability, dignity, and respect for human rights within Nusaned and among partner organizations. 

2. Accountability to Affected Populations (AAP) & Community Feedback 

• Serve as the primary AAP focal point, ensuring all community feedback, complaints, and inquiries are received, logged, and responded to in a timely, respectful, and confidential manner. 
• Oversee and support helpline volunteers, ensuring adherence to standard operating procedures and consistent quality of service. 
• Conduct phone surveys and community outreach as needed to gather feedback and monitor satisfaction with services. 
• Compile and provide beneficiary data to the Project Manager in line with project-specific criteria and reporting schedules. 
• Organize workshops, trainings, and learning events to build staff and partner capacity in protection and AAP. 

3. Referrals & Case Follow-Up 

• Develop and maintain a network of referral partners and strengthen referral pathways for survivors of abuse, exploitation, and other protection incidents. 
• Manage internal and external case referrals, ensuring timely follow-up with beneficiaries and partner organizations through to case closure. 
• Track all referrals using designated tools and databases, collecting beneficiary feedback at each stage. 
• Monitor and evaluate referral system effectiveness and recommend improvements to the PDQ Manager. 

4. Gender Equality & Women’s Empowerment 

• Design and support the implementation of gender-sensitive programming initiatives to promote equality and empower women and girls. 
• Conduct gender analyses to identify protection gaps and the specific needs of women and girls in target communities. 
• Advocate for gender-responsive policies and programming within Nusaned and with partner organizations. 

5. Data Management & Reporting 

• Maintain accurate beneficiary records in Nusaned’s internal management systems, ensuring data is regularly updated, cleaned, and transmitted securely in line with protection data protocols. 
• Collect and organize beneficiary lists in accordance with protection data protocols and ensure efficient archiving for future reference. 
• Produce clear and timely reports for the PDQ Manager as required. 

6. General 

• Comply with Nusaned’s policies, procedures, and Code of Conduct at all times. 
• Seek guidance from the PDQ Manager or program coordinators when issues arise or additional information is needed. 
• Carry out any other tasks as directed by the Executive Director or Head of Operations & People and Culture. 

Qualification & Experience  

Education 

• Bachelor’s degree in social work, international development, gender studies, psychology, or a related field (required). 
• Master’s degree is an advantage. 

Experience 

• Minimum 1-2 years of hands-on experience in protection, PSEA, GBV, or safeguarding in a humanitarian or development context. 
• Demonstrated experience managing community feedback mechanisms, complaints-handling systems, or AAP tools. 
• Experience developing and implementing referral systems and coordination pathways with external organizations. 
• Familiarity with the Lebanese humanitarian landscape and protection actors is a strong advantage. 

Knowledge & Skills 

• Solid knowledge of humanitarian principles, PSEA standards, GBV programming, and case management processes. 
• Understanding of gender dynamics and the intersectionality of gender with other forms of discrimination. 
• Knowledge of Protection and PSEA principles; Psychological First Aid (PFA) certification is an advantage. 
• Contextual awareness of Lebanon’s diverse social, cultural, and security dynamics. 
• Strong data management and reporting skills; ability to maintain accurate records and produce clear reports. 
• Excellent communication, interpersonal, and presentation skills across internal and external audiences. 
• Ability to work under pressure and manage competing priorities; stress management certification is an advantage. 
• High integrity, transparency, and openness to accountability. 
• Genuine commitment to the rights and empowerment of vulnerable and marginalized populations. 
• Fluency in Arabic and English, spoken and written, is required. 

Reporting & Collaboration:  

Reports to:  

Head Of People & Culture (safeguarding & PSEA)  

PDQ Manager (for Accountability, Feedback & complaints, helpline) 

Works closely with: MEAL, People & Culture, Project Managers, Field Officers, Finance