Associate Officer – Card Validation

Key Responsibilities

Card Validation and Beneficiary Verification

• Conduct card validation activities for eligible beneficiaries in accordance with UNHCR and project procedures.
• Verify beneficiary information through phone calls, field visits, and documentation review.
• Confirm household composition, contact details, vulnerability status, and eligibility criteria.
• Follow up with beneficiaries regarding validation requirements and missing documentation.
• Support updating beneficiary records and resolving discrepancies identified during the validation process.

Outreach and Communication

• Contact beneficiaries through phone calls and field outreach to provide information regarding validation processes and programme requirements.
• Respond to beneficiary inquiries and provide guidance on card validation procedures.
• Ensure timely communication with beneficiaries regarding appointments, required documents, and validation outcomes.
• Support awareness activities related to cash assistance and validation exercises.

Data Management and Reporting

• Enter, update, and maintain beneficiary data in relevant databases and information management systems.
• Conduct data quality checks to ensure accuracy, completeness, and consistency of records.
• Generate validation reports, progress updates, and activity trackers.
• Maintain confidentiality and proper management of beneficiary information.

Coordination and Referrals

• Coordinate with field teams, community focal points, UNHCR, and other relevant stakeholders to facilitate validation activities.
• Refer protection, shelter, health, or other identified needs through established referral pathways.
• Support coordination with call centers and accountability mechanisms when required.

Accountability and Protection

• Ensure all activities are conducted in a confidential, respectful, and protection-sensitive manner.
• Promote accountability to affected populations by facilitating feedback and complaints mechanisms.
• Apply age, gender, and diversity considerations throughout beneficiary interactions.
• Immediately report any protection concerns, fraud risks, misconduct, or safeguarding issues according to organizational procedures.

Qualifications and Experience

• Bachelor’s degree in Social Sciences, Business Administration, Humanitarian Studies, Information Management, or a related field.
• Minimum 1-2 year of experience in humanitarian programmes, cash assistance, beneficiary verification, data management, or community outreach.
• Experience working with refugees, displaced populations, and vulnerable communities is highly desirable.
• Familiarity with UNHCR programmes, RAIS, Activity Info, Kobo Toolbox, or similar systems is an asset.

Skills and Competencies

• Strong communication and interviewing skills.
• Excellent data management and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to handle sensitive information with confidentiality.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Good analytical and problem-solving skills.
• Fluency in Arabic and good working knowledge of English.

Key Deliverables

• Beneficiary card validation completed according to project targets.
• Accurate and updated beneficiary records maintained.
• Validation reports and trackers submitted on time.
• Beneficiary outreach and follow-up activities completed efficiently.
• Compliance with UNHCR and organizational procedures maintained throughout implementation.