Senior Facilities Operations Officer

Key Responsibilities:

Operations Management

• Manage daily facilities operations including cleaning, housekeeping, and campus readiness.
• Ensure all university spaces are maintained in a clean, functional, and operationally ready condition.
• Monitor service performance and enforce operational standards.

Logistics & Event Support

• Plan and supervise logistics for academic and institutional events.
• Ensure timely setup, execution, and breakdown of events.
• Coordinate requirements with faculties and administrative units.

Transportation Management

• Supervise drivers and manage transportation operations.
• Optimize vehicle usage and scheduling efficiency.
• Ensure compliance with safety and operational procedures.

Team Leadership & Supervision

• Lead and supervise operational staff.
• Assign tasks, monitor performance, and ensure productivity.
• Enforce discipline, attendance, and service standards.

Service Quality & Performance Control

• Monitor service quality and identify improvement opportunities.
• Resolve operational issues in a timely and effective manner.
• Ensure compliance with internal standards and procedures.

Emergency & ICS Support

• Support emergency response operations within ICS framework.
• Ensure team readiness and participation in drills.
• Coordinate with relevant units during incidents.

Required Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in facilities operations, logistics, or service management.
• Experience supervising multi-functional teams in a dynamic environment.

Preferred Qualifications:

• Experience in a university, hospital, or similarly complex institutional environment.
• Familiarity with CAFM or facilities management platforms.
• Knowledge of health, safety, and environmental (HSE) standards.

Working Conditions:

• Field and office-based role across campus facilities.
• Requires active on-site presence and operational supervision.
• Availability during events and emergency situations.