Facilities Administration Officer

Key Responsibilities:

Facilities Coordination & CAFM Control

• Manage facilities requests through the CAFM system, ensuring proper assignment, follow-up, and closure.
• Supervise CAFM operations including ticket classification, prioritization, SLA tracking, and data accuracy.
• Coordinate across Facilities units to maintain service continuity and resolve operational issues.

Asset, Vendor & Operational Control

• Maintain centralized asset and inventory tracking systems and ensure data accuracy.
• Monitor asset movement, inventory levels, and resolve discrepancies.
• Oversee vendor performance, SLA compliance, and service coordination, including invoice validation.

Reporting, KPIs & Performance Monitoring

• Prepare operational reports and KPI dashboards.
• Analyze performance trends, delays, and recurring issues.
• Provide insights and support performance monitoring across all Facilities functions.

Administrative Governance & Documentation

• Ensure proper documentation of work orders, contracts, and service records.
• Maintain structured and audit-ready filing system.
• Support compliance, accreditation, and internal audits requirements.

Event & Space Operational Readiness

• Supervise venue booking and space allocation systems.
• Coordinate faculties and facilities teams.
• Ensure operational readiness for events (logistics and safety alignment).

Emergency & ICS Support

• Support coordination and communication during emergency situations.
• Ensure tracking and follow-up of emergency-related requests.

Required Qualifications:

• Bachelor's in Business Administration / MIS / Management.
• 4–6 years of experience in facilities, operations, or coordination roles.
• Experience with CAFM or similar systems is highly preferred.

Preferred Qualifications:

• Experience in a university or large institutional setting.
• Proficiency in data reporting tools and KPI dashboard preparation.
• Familiarity with procurement, vendor management, or asset tracking systems.

Working Conditions:

• Office-based role supporting all campus operations.
• Extended working hours during peak operational periods or emergencies.