Protection Officer - Saida

I. About Developmental Action without Borders, Naba'a:

Developmental Action without Borders - Naba’a, is a Lebanese NGO operational since 2001. Registered under the Ministry of Interior (no. 104/AD), Naba’a is dedicated to serving all marginalized communities in Lebanon, especially children, without distinction of nationality, color, race, or religion. This includes communities within camps and gatherings in Lebanon, as well as local Lebanese communities.

Nabaa encourages job applications from individuals with disabilities, provided that their condition does not prevent them from performing their tasks efficiently and competently. In line with its commitment to diversity and inclusion, Nabaa also employs qualified candidates regardless of nationality, gender, sect, or religion, ensuring equal opportunities for all.

II. Nabaa's Employment Screening and Protection Protocol:

Developmental Action without Borders, Naba’a, does not employ individuals who are married to children (persons under 18). Naba’a enforces a strict zero-tolerance policy regarding sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All prospective candidates must undergo thorough reference and background checks which will mainly verify employment history, professional performance, and adherence to the aforementioned policies. Furthermore, the selected candidates must provide a satisfactory Vulnerable Sector Screening or an equivalent criminal record check as a condition of employment.

I. The Protection Officer will perform the following tasks:

1. Protection Mainstreaming and Program Support

• Ensure protection principles and safeguarding standards are integrated across all organizational programs and interventions through Promoting accountability, confidentiality, non-discrimination, and survivor-centered approaches in all activities.

• Support project teams in identifying protection risks and implementing mitigation measures.

• Coordinate closely with Child Protection, GBV, and MHPSS teams to ensure integrated protection responses.

2. Protection Assessments and Monitoring

• Conduct protection assessments, safety audits, risk analyses, and protection monitoring activities in targeted areas to identify and analyze protection concerns affecting vulnerable groups, including women, girls, children, persons with disabilities, and displaced populations.

• Prepare assessment reports and contribute to evidence-based protection programming and emergency response planning.

• Participate in rapid needs assessments and emergency protection interventions when required.

3. Hotline, Complaints, and Accountability Mechanisms

• Manage the organization’s protection hotline and complaints and feedback mechanisms through ensuring confidential, safe, timely, and survivor-centered handling of complaints and protection concerns.

• Maintain proper documentation, follow-up processes, and data protection practices.

• Strengthen accessibility and community awareness of accountability and reporting mechanisms.

4. Case Management and Referral Systems

• Oversee protection case management services in line with ethical and quality standards and ensure timely referrals for Child Protection, GBV, MHPSS, legal, and other specialized services, ensuring case management quality and compliance with SOPs and organizational standards.

• Supervise referral pathways and maintain coordination with service providers and protection actors.

• Provide technical guidance and support for complex or high-risk cases.

5. PSEAH and Safeguarding

• Lead the implementation of PSEAH and safeguarding policies and procedures across programs.

• Support confidential reporting mechanisms and survivor-centered responses to safeguarding concerns and participate in safeguarding-related investigations and ensure proper documentation and follow-up.

• Promote staff awareness and compliance with safeguarding standards and codes of conduct.

6. Protection Policies, Strategy, and Compliance

• Support the development and implementation of protection strategies, policies, SOPs, and action plans. Regularly review and update protection-related tools and procedures to align with national and international standards.

• Ensure compliance with donor requirements, humanitarian principles, and sector guidelines.

• Strengthen institutional protection systems and accountability mechanisms across departments and projects.

7. Capacity Building and Technical Support

• Conduct orientation and refresher sessions on protection mainstreaming, safeguarding, PSEAH, referral pathways, confidentiality, complaint mechanisms, and emergency protection for all staff members, including employees, consultants, volunteers and Cash for work personnel.

• Provide ongoing mentoring and technical support to strengthen protection practices and program quality.

• Support the development of protection tools, awareness materials, and guidance documents.

8. Coordination and External Representation

• Coordinate with ministries, social development centers, UN agencies, NGOs, and other stakeholders to strengthen protection responses and referral systems, and represent Naba'a in protection coordination meetings, working groups, interagency forums, and technical discussions.

• Build and maintain effective partnerships with service providers and protection actors.

• Follow sector updates and evolving protection trends to ensure alignment with best practices.

9. Field Monitoring and Service Mapping

• Conduct regular field visits to community centers, shelters, safe spaces, and project sites to monitor protection mainstreaming and safeguarding practices to identify protection gaps and recommend corrective actions to strengthen safe and inclusive programming.

• Assess service quality, confidentiality measures, accessibility, and adherence to protection standards.

• Conduct and update service mapping exercises and referral directories to support effective referrals and interagency coordination.

10. Community Awareness and Emergency Response

• Raise community awareness on protection principles, safeguarding standards, PSEAH commitments, and available complaint mechanisms through supporting the development and dissemination of accessible awareness materials and safe communication approaches.

• Monitor community access to complaint mechanisms and recommend improvements when needed.

• Support emergency protection activities for internally displaced persons (IDPs) in shelters and collective sites through conducting protection monitoring, identifying urgent cases, and coordinating safe referrals during emergencies and displacement situations.

• Coordinate with shelter management and humanitarian actors to ensure protection-sensitive emergency responses.

11. Donor Monitoring, Reporting, and Documentation

• Support donor monitoring visits, audits, assessments, and compliance reviews related to protection and safeguarding.

• Maintain accurate records, databases, reports, and documentation systems while ensuring confidentiality.

• Prepare regular protection reports, incident summaries, analytical reports, and case management updates

• Contribute to donor reports, proposals, assessments, and program quality improvement processes.

• Follow up on recommendations and corrective actions resulting from monitoring and audit processes.

II. Minimum Required Qualifications:

1. Academic Qualifications

• Bachelor’s degree in social sciences, or Human Rights, or a related field; a Master’s degree is considered an asset.

2. Professional Experience

• Minimum of 3 years of professional experience in the protection sector within NGOs, preferably in humanitarian and emergency settings.

• Strong experience in implementing protection activities, and community-based protection interventions.

• Demonstrated experience working with vulnerable groups, including women, children, refugees, internally displaced persons (IDPs), and persons with disabilities.

• Good understanding of humanitarian principles, protection mainstreaming, safeguarding, and international protection standards.

3. Technical Skills

• Strong knowledge of protection programming, referral pathways, and case management processes.

• Familiarity with humanitarian coordination mechanisms and reporting requirements.

• Ability to conduct needs assessments, risk analysis, and protection monitoring activities.

• Experience in developing reports, work plans, and documentation related to protection activities.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and data management tools.

• Strong written and verbal communication skills in Arabic and English.

• Knowledge of donor compliance and humanitarian standards is an asset.

4. Soft Skills

• Excellent interpersonal and communication skills.

• Strong leadership and team coordination abilities.

• Ability to work effectively under pressure and in rapidly changing humanitarian contexts.

• Strong problem-solving and decision-making skills.

• High level of empathy, confidentiality, and professionalism when dealing with vulnerable individuals.

• Ability to work collaboratively with communities, partners, and multidisciplinary teams.

• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously.

• Flexibility, adaptability, and commitment to humanitarian values and principles.