Shelter Officer

Key Responsibilities

Program Implementation

• Implement shelter and WASH activities, including shelter rehabilitation, sanitation facility upgrades, and distribution of relief items.
• Conduct field assessments and collect data to identify beneficiary needs.
• Prepare Bills of Quantities (BOQs) and supervise technical works.
• Monitor contractors and ensure quality and timely implementation.
• Ensure compliance with HAND procedures, SOPs, and humanitarian standards.
• Collect beneficiary documentation and support referrals when needed.
• Participate in rapid needs assessments and emergency response activities.

Monitoring and Reporting

• Conduct regular field visits and monitor activity progress.
• Prepare daily and weekly reports and maintain accurate project records.
• Report delays, challenges, and emerging issues to the line manager.
• Contribute to team meetings and lessons learned exercises.

Community Engagement

• Respond to beneficiary inquiries and maintain transparent communication.
• Report complaints and ensure proper referral mechanisms are followed.
• Promote accountability and adherence to HAND policies in the field.

Qualifications and Experience

• Bachelor's degree in Civil Engineering, Architecture, or a related engineering discipline.
• Minimum two years of relevant experience in shelter and WASH programming within NGOs or the private sector.
• Strong knowledge of shelter rehabilitation and WASH interventions.
• Experience in field assessments, contractor supervision, and reporting.
• Good geographical knowledge of the area of operation.
• Strong communication, coordination, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Willingness and ability to travel regularly within the area of responsibility.

Languages

• Fluency in Arabic and English is required.

Core Competencies

• Strong organizational and time-management skills.
• Ability to prioritize tasks and work under pressure.
• Effective communication and negotiation skills.
• Commitment to teamwork, accountability, and continuous learning.

HAND is committed to safeguarding and promoting the welfare of vulnerable populations. All staff are expected to uphold the organization's safeguarding, accountability, and protection principles.