Protection Clerk

 GENERAL OBJECTIVE The Protection Clerk is responsible for receiving the calls of the hotline and the office line and for welcoming all visitors at PU-AMI office. S/he is also responsible for the correct and timely computerization of all claims received from beneficiaries in the Protection Database. RESPONSABILITIES AND TASKS Role and Responsibilities                   1.       Receptionist   -       Answer the calls received through the hotline calls and the office main line; -       Guide and welcome visitors in the office based on visits’ planning; -       Provide audience and visitors with relevant information and with a professional attitude; -       Coordinate office visits with other departments when needed; -       Know and update the internal and external contact lists.    2.       Data Entry   -          Keep record of calls and claims received through the hotline calls, the office main line and office visits; -          Translate data from Arabic to English and from English to Arabic (if needed); -          Ensure timely and correct data entry of the Phone/Visits logbook in the database; -          Support data entry activities when requested; -          Scan documents when needed and deliver it to the corresponding employee(s); -          Support the PBA PM with the data analysis and the follow up on cases of the Protection Database. 3.       Protection case management   -       Assess the accuracy of the claim based on short technical assessment; -       Prioritize cases based on short technical assessment and vulnerability assessment; -       Refer externally the cases to relevant organizations when needed; -       Refer internally the cases to relevant department when needed; -       Support the Protection and Basic Assistance Manager in the follow up of the protection cases.   The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.  Mandatory requirements -  Language skills: Fluent in English and Arabic, (speaking/reading/writing). -  Education degree: University degree or Technical diploma in a Social Sciences, Protection field. -  Work experience: Experience in NGOs working in Protection project. -  Knowledge and skills: Acquaintance with INGO' rules, procedures and regulations -  Computer skills: -          Excellent knowledge of Word, Excel and Access (Data Manipulation and Report generation) -          Very Good Typing Skills -  Other: assets -  Interests: Work in relief, interest for refugees issues -  Transversals skills: Honest and committed -          A strong sense of confidentiality and discretion -          Reliable, rigorous and well organized