Case Worker

Job Purpose: Act according to the guiding principles of GBV and Child Protection case management including: survivor centered approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’, ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest;   Ensure that protection principles are understood, maintained and enforced; Provide direct support and care for vulnerable case with protection concerns (including survivors of gender-based violence), including psychosocial support and case management.   Generic Duties: Detect, counsel and follow up individual cases identified during psychosocial activities by the team or referred by other agencies; or through community services and protection monitors where applicable; Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being; Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing; Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness; Monitor and follow up the outcome of the assistance provided; Be available to provide basic emotional support for urgent cases; Manage the hotline according to the internal procedures and under the Senior Case worker supervision; Ensure the provision of emergency cash assistance for the most vulnerable clients, according to the needs of the clients, the agreed criteria and the internal procedures and under the supervision of the Senior Case Worker; Ensure that data protection protocol is respected; Be available to participate in meetings and trainings in and outside the centres including case management meetings and case conferences meetings or any other meetings when required by the SCW; Accomplish any other task not here listed if necessary to the projects achievement.     Specific Duties: Complete the tasks of SCW during times of handover and when the SCW is on leave, as mentioned in the SCW handover and with the approval and supervision of the PC. Assist the SCW in collecting cases weekly from the OVs to deliver to the OV Coordinator. Contribute to the update of the INTERSOS online case management platform. Conduct assessments of protection cases for inclusion in cash assistance programs.  Manage the tasks of the SCW during times of handover, with supervision and assistance by the PC.   Outreach and community-based activities: Support the organization of specific events or activities inside or outside the centres, including Solidarity Initiatives, in collaboration with the SCW, OV Coordinator, PC and PM. Support the work of the refugee outreach volunteers (OVs) in identifying and referring protection cases and work with the OV Coordinator when necessary, to collect information and plan activities and meetings.  Support the Outreach Volunteer (OV) program, including assisting the OV Coordinator when events and meetings take place in the center.   Competencies:  (Knowledge, Skills & Abilities)   Professional Competencies: -      Minimum 1 year of relevant work experience; -      Computer literacy (Word, Excel); -      Reporting skills; -      Driving License.   Behavioural competencies: -                     High confidentiality, respect and non-discrimination attitude; -                     Ability to work under pressure; -                     Good interpersonal and communication skills; -                     Willing to work extra hours and during the weekend if emergency cases arise; -                     Availability to frequent field visits across area.