Communication Officers - For North Lebanon Water Establishment

  At least five years of relevant work experience in the region at national and international levels within the private sector, and/or Lebanese government, Knowledge of managing website and social media A proven record of experience in copywriting, editing, media production, corporate communications, advertising and campaigns management, and basic knowledge of illustrator, Photoshop and InDesign is an asset. A team player, attentive to details, organized, meticulous, and able to work under pressure. Excellent oral and written communications skills in Arabic and English; proven ability to work effectively in an inter-disciplinary, multi-cultural and multilingual environment, Knowledge of the MENA region and the Lebanon context is a strong asset, Proven record in communications planning and communications strategy development, Past experience in working with the Lebanese Government and especially the Ministry of Energy and Water and Water Establishments is an asset, political sensitivity/ awareness is required.  Fluency in English and Arabic is essential. Working knowledge of French is an asset. Meet and liaise at the start and throughout the project (at least bi-monthly) with the Director General (DG) of SLWE, and his/her counterpart staff members nominated and assigned by the DG of SLWE, together with WASH Communications Specialist, and WASH staff. Prepare a work plan in consultation with UNICEF for the period of the project, outlining the timeline for deliverables and activities, liaison and reporting. Advise and assist the DG of SLWE, and head of Customer Relations and Communications (CRC) team in managing and developing the work CRC team. Carry on the implementation of the communications strategy and plan of action, suggest new activities and program that helps SLWE to increase its pro-active communications and visibility. Assist in the update and upgrade of SLWE communications strategy and plan of action, by collecting, developing, and incorporating comments from key stakeholders throughout the project progress and implementation. Assist SLWE in developing and building a 3-year communications strategic plan (2018 – 2020). Lead and support the communications and customer relations team at SLWE in review, update, write, edit, and produce all communications materials as described in the communications strategy and plan of action, and develop the program that serves the customer relations and community based programs. Be the focal point and liaise with SLWE and third party agency, if any, in planning, development, and production of all sort of communications materials, tools, vehicles, branding, production, and other related activities to the communications strategy and plan of action. Monitor and evaluate the work program, the perception and satisfaction level about services provided by SLWE through surveys, and be able to transform the outcomes and findings into recommendations to improve SLWE communications, community based programs, and outreach. Develop key performance indicators, KPIs, to provide a performance measurement tool, and being able to benchmark against themselves and others at a later stage. Contribute actively in building annual calendar of activities for publications review and production, public services announcements, awareness and advocacy campaigns. Suggest the preparation and production of new communications materials as listed in the communications strategy and the plan of action.  Support the work of CRC team by providing necessary technical support, advice, knowledge and expertise transfer, and on-job training. Develop a manual for communications and customer relations services and activities (e.g., policies, procedures, workflow, forms, instructions, etc.).