Accountability Officer (Repost)

International Medical Corps' Mission: From Relief to Self-Reliance International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance. International Medical Corps Worldwide is a global humanitarian alliance that comprises the resources and capabilities of two independent affiliate organizations, International Medical Corps and International Medical Corps UK. Together, our mission is to save lives and relieve suffering through the provision of health care and training. With headquarters in the United States and the United Kingdom respectively, we collaborate to maximize resources for the delivery of appropriate relief and development activities. About the job Accountability is enabling people to be heard is a key component of accountability to the communities that we support. International Medical Corps commitment to accountability, meaning the responsible use of power, requires us to understand the needs of the people we serve, in dynamic operating environments and under frequently changing circumstances. The Accountability Officer is responsible for ensuring mechanisms in place at IMC are being implemented across programmes to fulfill the IMC’s minimum accountability standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism, and accountability in monitoring and evaluation. The Accountability Officer will be the primary support person, will build capacity, monitor IMC’s performance against the accountability strategy will be the first point of contact for beneficiary complaints.  As such the Accountability Officer will need to be neutral and establish a role and update mechanisms based on the highest integrity which beneficiaries will trust. Reporting line The Accountability Officer will report directly to the Monitoring and Evaluation Manager and will also be expected to work closely with the Senior M&E Health Officer; Sector leads and focal points to coordinate all programme accountability activities. The Accountability Officer will have the following tasks – all in accordance with IMC rules, procedures and standards Data Collection, Entry and Storage Ensure feedback received regularly from the field offices through various channels (What’s app, Emails, Hotline, Feedback Forms) and  are entered promptly into the database Ensure hard copies of the Feedback forms are archived to allow for data verification at a later point Ensure information submitted by beneficiaries by phone or email are entered promptly into the database Work with counterparts at field offices to ensure the questionnaires are delivered to the Beirut office with high degrees of regularity Travel to field offices to ensure the data collection process is coherent and follows the same methodology Build capacity of respective field staff – Conduct training sessions for staff on the Feedback & Complaint mechanism Provide the supervisor with up-dates on progress of data entry Ensure coherence, investigate missing data and report issues of concern to supervisor  Data Analysis Review, process and analyse entered data and identify significant issues of concern. Refer complaints and feedback to assigned focal points (by sector) and ensure proper follow up. Provide overviews over trends in number of complaints submitted Community Engagement and Outreach Ensure high levels of inclusion of beneficiaries’ views in the way data is collected and processed Organize focus group discussions with beneficiaries to outline feed-back mechanisms and incorporate responses into revisions of the mechanisms Other duties Adhere to organisational standards and policies and IMC’s Code of Conduct Any other tasks as assigned by the supervisor Skills, Qualifications, Experience and Attitude Required     Degree in Social Work/Social Sciences or equivalent     Familiarity with work of NGOs and with refugees is desirable     Training development and facilitation skills desirable     Excellent verbal communication skills especially in Arabic     Strong empathy skills and genuine care and respect for needs of vulnerable populations     Strong written and spoken English     The ability to work in a systematic and organized manner     Ability to respect and maintain confidentiality     The ability to prioritize competing demands.     Commitment to humanitarian principles and values