Social Worker

PRESENTATION OF HANDICAP INTERNATIONAL Handicap International is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights. Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission. For more details on the association: http://www.handicap-international.org Handicap International is composed of 2 operational divisions: Humanitarian Action Division Development Division MISSION CONTEXT The Emergency Response Division in Lebanon was created in April 2012.  The provision of support to health structure is provided directly by Handicap International physiotherapist and technical advisor. The identification, assessment of the needs, referral and direct provision of services is done trough outreach teams (composed of one social worker as case manager and one physiotherapist supported by psychologists and/or psychosocial workers) and trough fixed points in the communities (in community centers to allow more efficiency reducing the time to reach the beneficiaries). GLOBAL OBJECTIVE OF THE POSITION Under the line management of Project  Officer, the Social Worker is responsible for facilitating the access to specific and basic services to the most vulnerable population affected by the Syrian crisis. WORK RELATIONSHIPS Line manager: Program Officer Line manager+1: Program Manager In direct cooperation with: Physiotherapist RESPONSIBILITIES & OBJECTIVES Objective 1: Identification of the most vulnerable people in need Activities/Main duties: Establish and maintain a wide network of local contacts and ensure their understanding of HI mandate and referral procedures Disseminate a clear message of HI services and policies Objective 2: Assessment of basic and specific needs Activities/Main duties: Organize the lists of identified beneficiaries, coming from community resource people, local structures and institutions, external referrals received, the Organization’s Hotliner and Referral Focal Point and direct identification Schedule visits at HI Center, relevant partners’ facilities, health structure or in outreach modality, according to beneficiaries’ needs Assess the basic and specific needs of the beneficiaries and their families, giving particular attention to any protection concerns Assess the socio-economic vulnerability of the refugees Listen with respect and attention to the beneficiaries Objective 3:  Information and referral Activities/Main duties: Be aware of the services provided in the area of intervention, both from INGOs and local organizations or institutions, through regular meetings and communications with the Hotliner-Referral Focal Point Listen carefully to beneficiaries concerns Provide information on the services available to beneficiaries and their families Identify the need of referral to specific services and provide the Referral Focal Point with all the required information and documentation. In exceptional cases and after proper consultation with the Program Officer, refer the cases to third parties directly Follow up the referred cases, through RFP or personally, until a clear answer is given Objective 4: Team organization and reporting Activities/Main duties: Work in harmonic coordination with your teammate—physiotherapist  Organize the team workload through a precise weekly plan, maintaining balance between identification, assessment and service provision, beneficiaries’ needs and external commitments Refer the cases that need psycho-social support services to the relevant team Timely inform your line manager of your weekly needs and produce the related documentation Complete an evolution note after each intervention done on a beneficiary Close follow-up of individual and household cases to ensure a qualitative follow-up of all the beneficiaries Ensure internal standards and guidelines are respected On a daily basis, fill out the Social Worker’s Journal and Donations Journal, and on a weekly basis, fill out the Weekly Social Workers report and ensure that the Physical Therapist in your team fills out the Physical Therapist’s Journal and share them with the Program Officer on Friday of each week Administer Households Profiling Questionnaire (HPQ) for households that have not received such an assessment before the Organization’s visit Objective 5: Data management Activities/Main duties: Ensure data collected is accurate, complete and consistent Collect all the missing information Arrange all open files in order and respect confidentiality Protect the confidentiality of the information Objective 6: To demonstrate an ethical and professional conduct Activities/Main duties Respect beneficiary’s confidentiality Respect and promote HI’s Policies and report to your line manager any disrespect of HI’s policies amongst the teams or partners Address needs and requests in a professional way Report any incident or act that causes any harm to beneficiary or to others Ensure that all interaction with beneficiary women and children occur in the presence of  third parties related thereto Always respect a refusal of treatment.  Objective 7: Demonstrate willingness to improve professional competences and abilities to increase care quality Activities/Main duties Demonstrate motivation at work Demonstrate willingness to improve own knowledge and skills by participating actively in any training sessions, capacity building activities… Participate in the different activities that are common to all team members Respect each team member’s positions, work, and specialty Adapt to special situations or demands from supervisor (reporting, etc) Essential Candidate Attributes Required Willingness and ability to work independently and in a team Good report-writing skills Demonstrated effective communication, analytical and problem solving skills Strong interpersonal and intercultural skills Attention to details Flexibility to take on additional duties and responsibilities as requested by the management Languages Fluency in English and Arabic languages including writing, speaking, and understanding Computer Skills Working knowledge of Microsoft Office Word, Excel and Outlook