Referral Follow Up Nurse

Main Purpose Full follow up of referred patients from MSF health structures to national hospitals, in line with MSF referral policy to ensure the achievement of a quality service. To maintain a network of hospitals for referrals, under the supervision of referrals supervisor. Accountabilities Ensure patient registration, if needed and faciliate in nonregistraded and/or complicated cases. Liaise with the Patients experiencing difficulties in accessing referral hospitals. Receive and manage patients complaints, and process adequate corrective actions Ensure follow-up of patients referred by MSF to secondary hospitals, especially high-risk patients, regarding treatments & outcomes of these patients. Encode data into system to allow MSF clinic teams to have access for referral cases follow up for clear and proper evaluation.   Maintain quality of data collection for patients referred to secondary health care, including indications, treatments, outcomes, costs etc. Ensure that the hospitalization process is in total conformity with the agreement notes signed with the hospitals, Ensure the respect of MSF referral policy within the partners’ hospitals.   Maintain good communication and relations with the referral hospitals & their representatives, and report any concerns or problems directly to supervisor. Communicate with both accountancy and admission desks, to guarantee MSF needs, policy and procedures are known at all levels. Facilitate MSF referrals to secondary hospitals: ensure that MSF patients are referred according to the adequate criteria and that the documentation is adequately produced. Be available for transfer of patients in ambulance, ensuring quality of care on transfer of patients in line with MSF standards & protocols, including infection control & biomedical maintenance Competences · Commitment to MSF’s Principles · Behavioural Flexibility · Results and Quality Orientation · Teamwork and Cooperation · Stress Management