National Information & Communication Technology Manager(Nictm)

1.     Physical installation of computers, servers, peripherals and network equipment. a)    Monitors and manages ICT systems and networks in defined locations. b)    Provides helpdesk service to users in defined locations in the region c)    Documents ICT configurations and changes in defined locations in the region d)    Supervises, organizes and monitors SLA’s where necessary. e)    Monitors and ensures availability of ICT services; internet connection, email etc. f)     Ensures compliance with SOS CV International ICT standards g)    Enforces and adheres to defined local ICT policies on email, network and internet usage. 2. Strategic planning, target setting, budgeting a)    Promote, organise and supervise the implementation of international ICT strategies, standards, goals and guidelines in SOS Syria. b)    Give input to planning sessions with national management, taking part in setting ICT targets, directions and developing main activities. c)    Takes part in joint planning sessions with ND. Here strategic targets, resources allocation, budgets and GSC support are discussed and agreed. d)    Define ICT goals for SOS Syria, define standards and guidelines and organise and supervise their implementation; give guidance and support to the National Association (NA) in taking actions and developing towards reaching the set targets. e)    Provides expertise, consultancy and controlling to the National Director & the ICT Director in the region regarding ICT in line with “Vision, Mission, Values”, and approved strategies, budgets and plans of the organisation. f)     Guide and support ICT budgeting processes, supports the National Director in ICT budgeting, planning and monitoring. g)    On request, participate in the planning and further elaboration of global ICT strategies, standards, goals and guidelines as well as the development of quality assurance systems for these standards and guidelines. h)    Develop and implement the annual ICT plan. 3. Monitoring, evaluation and reporting a)    Follow up of progress of NA towards agreed targets in ICT. In case of deviations suggest and agree with ND on counter-measures for confirmation by the ICT Director of the region. b)     Monitor and evaluate the implementation of policies; ensure that tools and systems are in place and correspond to the current organisation’s official policies, standards and guidelines. c)     Organise and monitor technical support for national projects (on request) d)    Support the regular assessment of the country providing information to ND for the “NA health check”. 4. Other tasks Performs other ICT relevant tasks assigned by the National Director and the ICT Director of MENA Region