Airport Assistant (On-Call) 2 Positions

General: Under the overall supervision of the Head of Office and the direct supervision of the Operations Officer the incumbent will perform the following functions: Assist refugees and migrants travelling under auspices of IOM with departure procedures at the airport, incl. check-in processes, immigration formalities and boarding procedures.   Verify travel documents and refugees’ and migrants’ identities prior to check-in.   Coordinate IOM assisted movements with airlines to ensure a smooth check-in process.   Prepare IOM bags, pink cards and luggage tags and complete departure arrangements for refugees.   Attend to any special needs for refugees and other migrants, including medical cases and unaccompanied minors.   Inform team leader at the airport of any flight changes, delays, no shows, or other unforeseen circumstances.   Provide general support to the operations department.   Perform any other duties that may be assigned.   NOTE: Duties are usually performed during night shifts and irregular hours, including weekends.