It Assistant

PROGRAM/DEPARTMENT SUMMARY:                                                                 The Operations Department at Mercy Corps Lebanon is committed to implementing and maintaining the highest standards of efficiency and integrity in providing the necessary support to MC Lebanon’s programs. GENERAL POSITION SUMMARY: Maintain the IT systems in Mercy Corps Lebanon and ensure the proper functioning of equipment and network to meet office needs and demands. The position primarily is supposed to fulfill the IT needs of MC Beirut office; however the incumbent will also provide support to other Mercy Corps field offices as required. ESSENTIAL JOB FUNCTIONS: Assisting with the repairing and maintaining of LAN, Wireless-LAN and Internet systems. Oversee repair of computers, Laptops and other IT equipments at a local level, when possible - facilitate and advise on best, safest and most economic solutions in consultation with the IT Officer. Ensure safe computing environment; timely patch management & system updates for Windows, Anti-Virus (Kaspersky), World Tracker & other application software; and auditing computers for any spyware, adware and tracking cookies and that the computer is not misused Assisting with day to day Help Desk support, including setting-up  Office laptops, printers and User setups etc.   Assisting with the identification of necessary IT software/hardware in conjunction with the IT Officer.   Conduct staff training on computer basics and the use of MS Office applications and networking. Assist in administration functions as needed; assist logistics staff in inventorying & tracking IT assets. Assist in maintaining proper documentation of all IT equipment including; system profiles, warranties & IT stocks. Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.   Assist the ICT Officer in establishing a clear, back-up policy for the various Mercy Corps offices. Ensure back up and archives are made and stored as scheduled; Responsible use and confidentiality of any information identified as sensitive; Assist in new offices infrastructure setup and network configurations. Carry out technical visits to field offices when necessary or at the request of the ICT Officer. Organize a supply of consumables (printer cartridges, toners, etc…) maintain inventory of all consumables along with a log track record for consumption in all offices. The Procurement Assistant will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission. Other duties as assigned   SUPERVISORY RESPONSIBILITY: None ACCOUNTABILITY Accountable for following Mercy Corps IT Policy, and MC Conflict of Interest policy. REPORTS DIRECTLY TO: IT Officer and Operations Manager WORKS DIRECTLY WITH: Program, Finance and Operations staff KNOWLEDGE AND EXPERIENCE: Experience in both hardware and software requirements in local area networking (LAN); Exclusive knowledge of internet, proxy, Google apps for work, and TCPIP settings, Linux and windows applications. Experience for upright maintenance of all internet account, Logins and account status; Demonstrated attention to detail, ability to follow procedures, Meet deadlines and work independently and cooperatively with team members is required. Ability to troubleshoot, plan and design low maintenance systems is a must. Ability to trouble-shoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices. Experience required:  2 to 3 years   Education degree: High school degree  Certifications: A+; Network+ are required Security+ is a plus. SUCCESS FACTORS: Conscientious with an excellent sense of judgment Ability to work simultaneously on multiple tasks Willingness and ability to work effectively with a wide variety of people Excellent interpersonal skills Ability to work as part of a team and coordinate with project personnel Good spoken and written English Computer literate and strong organizational skills.