It Assistant

Administration and management of network: -          Regularly check that the network is working -          Organize network security -          Manage the distribution of network resources (printers, scanners etc.).   Access: -          Contact different Internet Service Providers -          Choose the provider most compatible with the Headquarter IT Department -          Check the conformity of the installation with the Internet Service Provider -          Ensure that authorized users have internet access   Workstation configuration: -          Configure mission workstations respecting the standards set by Solidarités International before handing out to a user (Desktop and Laptop) -          Check that every computer uses the standard operating system -          Manage the maintenance of all computer equipment including related items (printers, etc.) -          Check that all IT equipment is protected (uninterruptible power supply, stabiliser, etc.) -          Configure email accounts for all users -          Carry out regular maintenance on IT equipments   Maintenance of equipment: -          Deal with requests from users and provide them with technical support. -          Compile a list of breakdowns and keep records of how they were resolved for reference -          Contact the Headquarter IT Department service for any additional technical support -          Confirm with head office solutions proposed for the resolution of any breakdown or failure -          Carry out a diagnosis for all requests for equipment to be returned to France for after-sales service and verify with the Headquarter IT Department -          Check that equipment to be returned to France is securely packaged and accompanied by support documentation: Waybill and breakdown form, etc.   Backup data and security: -          Check that the system is automatically backed up every day -          Organize systematic copying of the daily automatic back up to the ‘Mission’ external hard drive for transmission to the logistics coordinator -          Check that designated workstations are securely connected to the backup system (COBIAN) and inform the logistics coordinator about the backup volume for each user -          Check that each computer uses an up-to-date antivirus (N.B. KASPERSKY is the standard to be used)   Monitoring of computer equipment: -          Keep mission computer equipment up to date -          Carry out regular physical inventories of mission IT equipment -          Ensure correct use of IT equipment   Management of supplies: -          Organize a supply of spare parts for network equipment -          Organize a supply of consumables (printer cartridges, toner, etc.)   User support: -          Provide technical support to bases and sub-bases, in the form of a hotline -          Carry out technical visits to bases and sub-bases when necessary or at the request of the Logistics coordinator -          Organize training sessions on use of IT equipment for users if necessary (use, maintenance)   Purchases: -          Estimate desirable development of network according to the number of users and the layout of the bases -          Keep an up-to-date price list and index of IT equipment suppliers -          Implement purchases of IT equipment necessary for the mission, respecting the rules and procedures of validation -          Ensure regular contact with suppliers